9 Customer Success Manager (Service) Jobs in Breda, IA
CM.COM is Hiring a Customer Success Manager (Service) Near Breda, IA
Although our work may be highly technical, we understand the importance of the people who work here. Our team is made up of ambitious, caring, and entrepreneurial individuals who work together every day to overcome any challenge. Our company philosophy has remained the same since we first began in 1999: "Do what you love, do what you're good at, and contribute."
To further increase the growth of our organization we are looking for a Customer Success Manager to take part in our Engage Business Unit. Working in our Engage team, you will deal with our cutting-edge innovative products such as Mobile Service Cloud, Conversational AI Cloud and GenAI.
What You Will DoYou will be working at our Customer Success Team based at our Headquarters in Breda. However, your direct colleagues also work from our offices in Arnhem & Amsterdam, so if you live nearby one of these offices, you are more than welcome to apply.
As a Customer Success Manager, you will play a pivotal role in helping our clients get maximum value out of our customer service solutions. You make sure your clients achieve their desired outcomes, and ultimately become our brand advocates. Your primary focus will be to foster strong relationships with our clients, helping them realize the full potential of our products while expanding their usage and portfolio.
You will have the autonomy to achieve business goals with your clients and grow your portfolio. The focus will be, but is not limited to e-commerce and travel companies from the mid-market to enterprise level. You will be the main point of contact and a business coach for your clients.
In addition, you will be involved in the ongoing review of the department's processes, with a strong focus on continuous improvement where you will be able to contribute your ideas and perspective to move the team forward in a better way if possible.
You connect with us, if you have:
- Strong interest in customer success, account management, or a related role in the SaaS industry.
- Worked on customer contact (software) optimization is a plus;
- Exceptional communication skills, you are a strong networker and you have great relationship-building capabilities;
- A commercial mindset: you’re able to identify opportunities for portfolio expansion.
- Proven track record of driving higher product adoption and improving customer satisfaction. You focus on customer outcomes rather than just tasks/activities;
- Fluency in the English and Dutch language, both verbal and written;
- A high sense of ownership, you are a motivated, results-driven, and a customer-centric professional;
- Are located or willing to travel to our offices in Breda, Arnhem or Amsterdam.
- Healthy lunch for everyone, every day;
- We've got shuttle mobility cards and company cars to ensure all our employees can get around easily;
- Pension plan of 8% of your monthly salary;
- Bonus: 10% OTE and 20% maximum per annum
- 25 holidays per year and the option to purchase an additional 10 days annually;
- Employee Share Purchase Program that offers a discount on purchasing company shares;
- We offer internal and external training courses like Udemy and the CM Academy to help you develop professionally;
- To promote knowledge sharing, we organize different types of Meet-Ups with external speakers;
- Many fantastic social events: Weekly drinks in our CM bar, board game nights, karaoke party, quarterly events, vitality week, ski trip, wine tasting, and more. We have a wide range of activities to suit everyone's interests.
If you're ready to join the Club, don't hesitate to apply now!
Job Summary
Full Time
$97k-136k (estimate)
06/02/2024
11/27/2024
The following is the career advancement route for Customer Success Manager (Service) positions, which can be used as a reference in future career path planning. As a Customer Success Manager (Service), it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager (Service). You can explore the career advancement for a Customer Success Manager (Service) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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