Retail Store General Manager

JOB SUMMARY

The Retail Store General Manager is responsible for delivery of the Kilwins experiential culture, store operation of the store. This position requires leadership skills and experience in retail or hospitality operations. They must have a clear understanding of the store’s business goals and monitor, analyze and report on results as directed by the Store Owners. They will spend 90% of their time on the sales

floor driving sales, while helping manage labor, overhead and food costs. They must have a clear

understanding of all retail systems and how these systems deliver the operating model. Responsibilities

include delivering a caring Kilwins experience to customers, employee supervision, training and

development, store merchandising, quality control and continuous improvement.

KNOWLEDGE, SKILLS, AND ABILITIES

1. Leadership skills, with the ability to coach and mentor others
2. Customer service oriented with a great personality and demeanor
3. Ability to multi-task and meet deadlines
4. Effectively manage conflict
5. Manage store operations independently
6. Knowledge of and ability to use all online and support systems
7. Organizational and planning skills
8. Problem-solving skills
9. Team-building skills
10. Ability to handle confidential and sensitive information
11. Knowledge of proper food handling and sanitation procedures
12. Ability to manage and follow established documentation system
13. Must have exceptional written and verbal communication skills in the English language

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

1. Must be able to occasionally lift 50 pounds
2. Must be able to stand for long periods of time in retail store or training environment
3. Must be able to travel by aircraft and drive an automobile and have a valid driver’s license

EDUCATION AND EXPERIENCE

1. Must have leadership skills
2. Previous sales and retail management experience
3. Proficient in Microsoft tools such as Outlook, Excel and Word
4. Previous franchising experience preferred
5. College degree preferred