CMC Credit Management Corporation is Hiring a Debt Collection - Account Manager Near Vancouver, WA
Job DescriptionCMC Credit Management Corporation is a national collection agency, with 25 years experience based in Vancouver. Our versatile and innovative services are designed to meet and exceed our client’s recovery goals while maintaining their branding and integrity. Every day we assist a wide variety of businesses by streamlining receivables and reducing operating expenses. Our success is built on the backbone of extraordinary customer service and extensive industry knowledge. Responsibilities include:
Establish a solid professional relationship with clients and educate them on best practices
Maintains a high level of professionalism
Make contact with accounts on an inbound and outbound basis via telephone, e-mail, letter, and other means as required to secure payment/payment arrangements/dispute particulars
Negotiate payment terms for overdue commercial and consumer accounts
Processing of payments
Analyze account’s accounts to offer the best solutions to settle their debts
Maintain accounts and keep updated records in CMC’s databases
Skiptracing and/or locating accounts which are no longer in the location provided by the creditor
Update client account information with e.g. commitments to pay, amounts & dates, collection call updates. Document call activity details
Perform to regulatory standards and best practice on collections
Managing a daily/weekly/monthly caseload meeting targets and metrics as assigned
Identifying and resolving disputes as necessary
Required skills:
Excellent oral, written, and active communication skills for consistent collection calls
Good math skills with the ability to perform basic calculations quickly
Excellent negotiation, critical thinking and problem-solving skills
Ability to work and adapt in a fast and changing environment
Actively listen
Excellent results-oriented priority management
Strong understanding of Microsoft Excel and Outlook
Remote Work
Once probation and training are completed and managers sign off on employee competency, they will transition to full time remote work.
Employees are required to have a working cell phone, highspeed internet, workspace and a separate door with a lock to secure work assets.
Computer will be provided for company use only.
What CMC offers you:
Permanent full-time position
$43,000- 47,500 salary ability to earn profit sharing
A dynamic and inclusive work environment
37.5 hours per week (M-F)
1 hour lunch break
Paid licenses that are required (conditions applied)
Benefits plan
Remote work after training and probation
Schedule:
Monday to Friday
8:30AM to 5:00PM
Education:
High school diploma
Experience:
2 years previous experience in sales, customer service or office/call center experience