Agency Client Services Specialist

Be a part of our creative machine and help us change the way people experience the web. At CMDS, we’re passionate about creating good business solutions for our clients through use of good messaging, design, and user experience.

As a Agency Client Services Specialist at CMDS, you will be responsible for managing a team that oversees social media, content creation, paid search, email marketing, monthly analytics reporting, planning and ensuring the lifecycle of client website projects and more. Your expertise will drive our digital marketing efforts and help businesses flourish. You will also be responsible for working with businesses during business planning meetings to help plan the future of their marketing initiatives. You are the primary liaison between the internal CMDS team and the client. Your job is to serve both the client and the company by facilitating the success of ongoing client relationships. You will provide strategic input and come up with creative solutions to meet their goals. As a senior member of the team, you will have leadership and organizational responsibilities helping the team meet goals.

ABOUT YOU

• MUST HAVE AGENCY EXPERIENCE
• You’re organized, forward-thinking, and “love it when a plan comes together”
• You have proven and seasoned technical experience as both an account strategist and project manager, within an agency environment.
• You’re good at overcoming challenges and have a knack for figuring out new ways to do things.
• You think logically, critically and strategically and have a great sense of business.
• You look at the world around you, and see opportunities to improve the design and experience of everything.
• You’re a people person – you’re outgoing, social and comfortable working with all kinds of people and personalities in easy and challenging situations alike.
• You are passionate about creating great experiences for other people.
• You commonly get infected with great ideas and have the ability to see them through.
• You’re a natural leader who has experience driving results within a team.
• You can schedule and manage several large projects simultaneously without dropping the ball.
• Most important, you are a person that knows you can work anywhere, but chooses to work with us.

WHAT YOU WILL DO

• Be the primary point of communications between CMDS and the client.
• Own existing accounts, Including the client relationships and overall project management.
• Attend new business meetings, give presentations and provide value.
• Plan new projects (web sites, print pieces, some marketing) that are specific to the client and write proposals.
• Provide strategic and creative input to guide the direction of the client.
• Come up with creative solutions to meet client goals.
• Work with our team of Designers and Developers to help design successful outcomes.
• Schedule and prioritize client deliverables.
• Make sure that projects/tasks are on schedule/delivered on time.
• Look for and capitalize on opportunities for upsells (increased scope, new projects, marketing opportunities)
• Make sure that the client is well taken care of.
• Hold the client accountable for their commitments/requirements to the project.
• Keep tabs on project hours/budget.
• Setup client in Asana to manage the projects.
• Document all meetings and communications.
• Follow up on past due invoices.
• Interact with marketing department when projects overlap.
• Provide sales support.
• Assist with quality assurance, testing and documentation.
• Analyze online campaign performance and provide recommendations for improvements, with assistance from Director of Marketing.
• Develop sales strategies to meet marketing objectives.
• Develop a positive continuous working relationship with customers for business growth.
• Educating and pre - qualifying new leads and managing the CRM when new sales opportunities arise.

OUR REQUIREMENTS

• 10 years project management experience within an agency environment.
• 10 years of experience managing client accounts in a professional services setting.
• Experience leading strategic UX/UI discussions across a broad variety of goal-driven environments (i.e. Web sites, e-commerce, web applications, etc) a major plus.
• Experience leading a team.
• Your own method of transportation for work and meetings.
• Willingness to put in the hours necessary to accomplish tasks and meet all deadlines.
• Strong knowledge of popular content management systems (wordpress especially, joomla and drupal)
• A passion for streamlining business processes to save time and money.

HOW TO GET THIS JOB

• A unique cover letter that explains why you would be perfect for this position. We can smell boilerplate letters from a mile away, so show us you really want this.
• Your resume emphasizing any pertinent experience you have.
• Answer this question: What is it about CMDS that attracts you?

We work hard and have fun doing it! We're a small team of rockstars experiencing tremendous growth and need a few quality people to enjoy the ride and stay for a long time.

Monday Thru Thursday work week 8am-6pm OFF EVERY FRIDAY!

Visit http://www.cmdsonline.com to learn more about CMDS.

Job Type: Full-time

Pay: $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Compensation package:

• Bonus opportunities

Experience:

• Customer service: 10 years (Preferred)

Ability to Commute:

• Colts Neck, NJ 07722 (Preferred)

Ability to Relocate:

• Colts Neck, NJ 07722: Relocate before starting work (Required)

Work Location: In person