If you haven t heard of us, then you should absolutely take the opportunity to get to know us now! We are CMS Mechanical Services and pride ourselves on consistently meeting the comprehensive needs of our customers and community. We are powered by APi Group and our parent company Jamar, we have a solid reputation for operational integrity, great service, quality products and expert installation by a group of successful and committed individuals – and we are adding to our Windsor Colorado team! Do you have a passion for customer service? Do you enjoy being a central part of workflow and partnering with an amazing team? Are you looking for a fantastic opportunity with a reputable company where you can learn and grow in your career? If you answered yes, read on!

ALL ABOUT YOU:

You know the value of creating true partnerships and developing a collaborative team environment within and across companies. You have strong, positive communication and people skills AND a desire to understand the business and what is important to our operations teams and our customers. You take pride in your work, are solutions oriented, seek opportunities to move forward, and can work with a diverse set of personalities. You are an initiative-taker and can manage multiple projects at one time. You enjoy what you do and want to have fun while you work!

THE JOB:

As a Service Coordinator, you will:

• Serve as the professional first point for the Service team, customers, and vendors; answer service phone calls and emails, follow up in a timely manner, and direct questions to the appropriate team member.
• Appropriately document and designate work requests.
• Include and confirm the bill to and any other billing requirements; purchase order number, not to exceed amounts, possible warranty work, confirmation it is billable work, or related work details.
• Enter service requests into the tracking system and follow requests through final completion.
• Provide administrative support for company operations, ensuring quality customer service in an organized and efficient manner.
• Manage customer proposals.
• Become proficient and versed in all aspects of company systems and software, assist with service software system integrations as needed.
• Support company initiatives including Standard Operating Procedures (SOP) to ensure they are followed, and all work is performed.
• Provide back up to Operation staff, ship and receive tools and parts as required, and assist with other projects and assignments as requested.
• Assist with shop, tool, safety PPE and fleet management
• Order filters and materials needed for Preventative Maintenance contracts

THE QUALIFICATIONS:

• Minimum of one year of experience in a construction-related service environment preferred.
• Experience providing excellent internal and external customer service and ability to professionally communicate on behalf of the company.
• Proficiency with Microsoft Suite products, Outlook, Excel, and Word. Keyboarding proficiency with high degree of accuracy.
• Ability to effectively multitask in a fast-paced environment and meet deadlines.
• Previous experience in maintenance, service, dispatching or construction a plus.
• Previous experience with software system conversion a plus.

THE PERKS:

We offer compensation in line with experience and excellent benefits including

• Four medical plan options from BCBS
• Vision, Dental
• 401K with company match, Employee Stock Purchase Plan, Profit Sharing
• Short and Long-Term Disability
• Paid Time Off/Holidays
• Robust training and development opportunities
• Perk Program Discounts

We strive to create a culture and environment that is inviting, encouraging and supportive of people of all backgrounds so that diverse voices, thoughts, and perspectives may be heard and amplified. All are encouraged to apply!

Pay Range – Commensurate with experience, $20.00 to $25.00 per hour

Hours: 7:00 a.m. to 4:00 p.m. or later, Monday through Friday.