Summary:

Working closely with other individuals in a small distribution office and warehouse environment, this position manages customer accounts, supports Territory Managers, cross-sells products and performs other duties as required.

Essential Duties and Responsibilities:

• Single Point of Customer Contact (SPOCC) handling 95% of all customer communication
• Establish and maintain strong relationships with our customers
• Answer and respond to inbound calls from customers and vendors
• Liaison between vendor and Territory managers to support customer requests
• Provide quotations to customers and follow-up to transition quote to a sales order
• Provide accurate shipping data to customers based on availability and/or vendor’s production schedules
• Research billing inquiries from customers and vendors
• Effectively communicate Bay Seal’s terms and conditions pertaining to orders, returns and billing
• Administer and maintain contract pricing per individual customer
• Place and track purchase orders with Bay Seal’s vendors
• Perform data entry, including but not limited to, Customer’s order and PO’s to vendors
• Process invoicing for specified customer(s)
• Manage consignment stock levels
• Process customer returns, establish root cause and provide preventative solutions
• Analyze customer drawings and PDF’s to determine correct product
• Performs other duties as required

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty mentioned above satisfactorily. Position requires an individual to have a strong background in customer service. They must be computer literate with a working knowledge of MS Office Suite, in addition to possessing other data entry skills. Some knowledge of ERP/Order Entry systems would be helpful. Strong communication skills, both verbal and written, and the ability to analyze information, attention to details, and multi-tasking is also important for success in this role.

Education/Experience:

High School graduate, or equivalent. (Some college helpful)

At least 3 years’ experience in customer service.

Other Skills:

• Strong English language skills required, both verbal and written
• Basic Math. Understanding of fractions, decimals, and some algebra helpful
• Computer knowledge required.

Temporary 9 to 10 month Assignment

Job Type: Temporary

Pay: $25.00 - $28.00 per hour

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 3 years (Preferred)
• Microsoft Office: 3 years (Preferred)
• Inside sales: 1 year (Preferred)
• ERP/Order Entry systems: 3 years (Preferred)

Ability to Commute:

• Hayward, CA 94545 (Preferred)

Ability to Relocate:

• Hayward, CA 94545: Relocate before starting work (Required)

Work Location: In person