7 Team Lead Commercial Lines Department Jobs in Scottsdale, AZ
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Team Lead Commercial Lines Department
$81k-112k (estimate)
Full Time
7 Days Ago
CMZ Companies is Hiring a Team Lead Commercial Lines Department Near Scottsdale, AZ
Role: Team Leader Commercial Lines Servicing DepartmentGeneral DescriptionAs a Commercial Lines Senior Account Manager, you will leverage your skills, commercial insurance subject matter expertise, and all other resources: education, knowledge, skills, competence, technology, adaptability, and professionalism within the scope of your position to perform at maximum efficiency. You will be responsible to your assigned Director and will work individually and collectively with your team to meet or exceed the projected weekly, monthly, quarterly, and annual strategic professional performance goals.
General Outcomes (All Employees)
General Outcomes (All Employees)
- Advance Client Company Values
- Increase efficacy and adoption of Onboarding & Orientation
- Create and maintain a continuous feedback system between management and each employee
- Expand Client brand awareness within the community, educational setting, networking events, etc.
- Ensure employee experience leads to successful graduation to their chosen team
- Collaborate with others to drive organizational outcomes
- Receiving and giving training to your teammates as a metric for meeting proficiency on a given task
- Reports to the Commercial Lines Director
- Provide expert customer service to each potential, existing, or former client of own book consisting of the VIP large commercial accounts.
- Experience in real estate, builders risk, habitational, and large property and casualty commercial accounts.
- Answer incoming client calls and answer any coverage questions, as necessary, from Team.
- Manage service inbox, follow up on emails within 24hrs
- Manage service voicemails and coordinate with respective Broker/AM
- Send Loss Control Recommendations to insured for review and completion
- Manage any high-level questions and insure the carrier receives all relevant documents
- Process endorsements as required for compliance or insureds request on own book.
- Support Teammates desk in their absence
- Sr AM will be responsible to train their AMs in conjunction with the corporate trainer
- Potentially be asked to travel on rare occasions with your assigned producer to further client relationships on sizable accounts
- Supervises #---3 Account Managers and 3 CSRs:
- Handle own book of renewals with goal of client retention and maintaining strategic carrier relationships
- Quote and present renewal to insured
- AM will renew all lines of business in Applied
- Handle billing questions and adjustments with clients/carriers
- Round out accounts/cross sell existing client relationships
- CSR’s will be responsible for policy checking
- Will oversee team quality control for accuracy of work; updated training of team
- Be the ‘go to’ person for daily questions and decisions, unless referred to the Director.
- Maintain Correspondence Rate of 100%
- Maintain Resolved Billing Accuracy of over 95%
- Maintain Retention Rate of over 90 %
- Promote Referrals to clients at a rate of over 90%
- Meets proficiencies within assigned time frame
- Complete Total CSR -> 90 Days
- Obtain licensing within 90 days (terminable offense)
- Must have EPIC agency software experience
- Bachelors is preferred or combination of experience and some college
- Insurance P&C Agents License required
- Insurance designations encouraged
- Work to align all training modules and performance metrics
- Build relationships with the Carriers and E&S Brokers
- Maintain knowledge base of the appetites of various markets
- Aggressively obtain competitive pricing for insureds
- Coaching of Team to ensure a smooth working environment
Job Summary
JOB TYPE
Full Time
SALARY
$81k-112k (estimate)
POST DATE
06/23/2024
EXPIRATION DATE
07/20/2024
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