3 Operations Director Jobs in Indiana, PA
CNA Insurance is Hiring an Operations Director Near Indiana, PA
Leads and directs operations activities and/or customer service for the business unit ensuring effective delivery of service to all levels of internal and external customers. Collaborates with leadership and directs teams to assure strategic, operational and developmental goals of the functional area are met.
JOB DESCRIPTION:Essential Duties & ResponsibilitiesPerforms a combination of duties in accordance with departmental guidelines:
- Leads and directs the work activities and has full management accountability for the performance and development of subordinate staff in accordance with corporate strategic direction.
- Establishes and maintains strong collaborative relationships with internal and external customers. Assists subordinate supervisors in resolving high visibility problem cases or issues, acting with a sense of urgency and taking accountability for resolution.
- Champions process improvements that cut across organizational lines. Plans and delivers improvement projects managing scope, timeline, resources and business outcomes.
- Develops new tools and reports to aid in data collection, analysis and strategic planning to achieve superior results. Coaches others in the use of metrics-based decision making.
- Develops financial plans and budgets and establishes strategic and performance goals. Actively manages staffing levels, headcount and productivity to optimize service delivery.
- Responsible for staying up to date on trends and developments within functional area of expertise as well as the insurance industry. Anticipates industry changes and offers innovative solutions.
- Sets appropriate stretch goals that drive industry leading service. Ensures strategic plan implementation is consistent with department/corporate goals, policies, quality assurance and growth objectives. Ensures customer satisfaction, quality and financial results are met.
Skills, Knowledge And Abilities
- Strong knowledge of the insurance industry and in depth knowledge of the organization's products, policies and procedures, stays informed on relevant insurance industry trends.
- Proven ability to effectively lead and motivate others in accomplishing established goals, builds a competitive organization by attracting, managing, developing and retaining the talent needed to win.
- Strong strategic orientation and business planning skills with the ability to develop clear business plans aligned with business strategy.
- Excellent analytical and problem solving skills.
- Strong communication and presentation skills both verbal and written.
- Ability to travel to field locations as necessary.
- Ability to drive strategy and implement innovative solution to outperform the competition and drive top and bottom line growth.
- Ability to implement systems, processes and procedures that improve the customer experience and result in profitable growth.
- Uses Metrics and information analysis and accesses technology resources as needed.
- Value driven to provide superior solutions to internal and/or external customers.
- Acts with a sense of urgency to advance priorities of the organization.
- Helps other to excel through collaboration and building strong relationships.
- Thinks creatively and uses diverse ideas to solve problems.
- Raises expectations of self and others by continuously learning and broadening industry and technical skills.
- Bachelor's Degree or equivalent work experience.
- Typically a minimum of 10 years experience in a specific function or field of expertise, including 5 plus years management experience.
In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Maryland, New York and Washington, the national base pay range for this job level is $87,000 to $178,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.
Job Summary
Full Time
Insurance
$42k-60k (estimate)
09/12/2024
10/09/2024
cna.com
LITTLETON, CO
3,000 - 7,500
1897
PAUL BLANKLEY
$10B - $50B
Insurance
Related Companies
About CNA Insurance
Since 1897, when CNA entered the insurance market, weve been there for our customers and evolved to meet the needs of our times. Today, we focus on what we do best providing insurance solutions for businesses and professionals in the U.S., Canada, Europe and Asia, complemented by our broad range of products and world-class Risk Control and Claim customer services.
The job skills required for Operations Director include Leadership, Customer Service, Collaboration, Problem Solving, Presentation, Accountability, etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Director. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Director. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Operations Director positions, which can be used as a reference in future career path planning. As an Operations Director, it can be promoted into senior positions as a Divisional/Regional Operations Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Director. You can explore the career advancement for an Operations Director below and select your interested title to get hiring information.
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