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Job Description :
General Function / Summary :
As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are a front-line brand ambassador representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc.
family of companies. Our Assistant Store Managers embody the company’s identity in behavior, values, and ethics in support of our mission.
The Assistant Store Manager is responsible forensuring outstanding customer service and regulatory excellence.
Essential Duties :
Escalate issues to the store manager,District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
Performoutbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued.
Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements;
may be responsible for bank deposits or bank pick-ups.
Balance individual batch receipts with store sales reports at end of day and assist with resolving over / short discrepancies.
Perform customer verifications to validate information presented.
Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
Comply with federal and state regulations and Company policies and procedures.
Complete compliance trainings and quarterly I Agree timely.
Other duties as assigned.
Minimum Education and Experience Required :
High school diploma, GED, or equivalent experience
1 year(s) of experience with sales, customer service, and / or cash handling preferred
Strong customer service, active listening, and verbal and written communication skills
Proficient in Microsoft Office programs
Ability to multitask, prioritize, and work in an autonomous environment
Must have own personal reliable transportation in compliance with published policy and procedure, this may not include public transportation, transportation from family or friends, must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company
Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused
Physical Demands :
Call center / retail / office environment
Extensive cash handling
Extended phone usage
Long periods of standing
Extended viewing of computer screens and typing
Must be able to lift up to 50lbs, with or without reasonable accommodations
Travel / Attendance :
Must be able to travel to all stores within the assigned district with personal vehicle
May be asked to travel to neighboring districts
May require overnight travel
Must work assigned shifts as scheduled
Last updated : 2024-09-10
Full Time
$38k-48k (estimate)
09/12/2024
12/09/2024
axcess-financial.com
BLUE ASH, OH
1,000 - 3,000
1994
A DAVID DAVIS
$1B - $3B
The job skills required for Assistant store manager include Customer Service, Cash Handling, Written Communication, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant store manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant store manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Assistant store manager positions, which can be used as a reference in future career path planning. As an Assistant store manager, it can be promoted into senior positions as a Grocery Store Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant store manager. You can explore the career advancement for an Assistant store manager below and select your interested title to get hiring information.
If you are interested in becoming an Assistant Store Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Store Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Assistant Store Manager job description and responsibilities
To assist the Store Manager / Operations Manager to drive sales by managing the smooth functioning of the store and control the store team to ensure all work / policies & procedures are carried out within the remit of ‘Store daily operations’ (sales; merc
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At least 10 years to become a store manager and a college degree.
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They will often act as the primary store manager and carry out the responsibilities of the store manager when they are not available.
01/19/2022: Roanoke, VA
Assistant store managers (ASMs) are responsible for providing customers with a convenient and enjoyable shopping experience.
12/10/2021: Abilene, TX
Hiring, a lot of the paperwork and reporting, coaching and counseling, scheduling, depending on the store.
12/18/2021: Stamford, CT
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Assistant Store Manager jobs
Ability to connect with the customer.
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Embrace Battles for more rewards.
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Listen, understand and take action.
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Make checklists and to-do lists.
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Communicate as efficiently as possible.
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Step 3: View the best colleges and universities for Assistant Store Manager.