JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services. The Assistant Ocean Export Supervisor is responsible for monitoring and supervising daily operations and data accuracy. ESSENTIAL FUNCTIONS: Handle customer complaints Handle customer enquires Assist supervisor to train & monitor discipline of staff Communicate with carrier’s customer service Cooperate with subcontractor’s operations Problem solving with subcontractor Communicate with JAS’s overseas on advance level of operations SUPERVISORY RESPONSIBILITIES: Ocean Export Clerk (Global Job Title: Ocean Export Specialist) Documentation Clerk (Global Job Title: Document Specialist) Identify and resolve personnel issues Ongoing coaching and mentoring of staff to develop skills to the highest level QUALIFICATIONS: Ocean industry knowledge Excellent organizational skills Strong computer skills including Microsoft Office suite Detail oriented, able to multitask and meet deadlines Self-motivated, able to work in a team and independently Good at English both written and verbal EDUCATION AND EXPERIENCE: College degree or above Minimum 5 years’ experience in freight forwarding industry JAS prides itself on its exceptional service and competitive pricing that comes about through the hard work and skill of the people who make up the JAS organization. The mission of JAS is to focus on innovation and maintain a commitment to deliver the product securely and on time. This mission flows through its vast global network of 38 subsidiaries, hundreds of official agent locations, and 4,200 employees across more than 90 countries. JAS' commitment to innovation in the fields of shipping, 3PL, and freight forwarding puts it in a unique class of select companies which concentrate on specialized projects as well as commodity shipping initiatives. JAS is a premier “go-to” company for those wishing to move cargo from anywhere in the world to anywhere else in the world. Through the use of advanced tracking technologies, sophisticated global communications, and a large team of experts across a broad spectrum of specialties, JAS is able to cost effectively handle the shipping of everything from tiny camera parts up to the massive components required to build an oil rig. Transporting cargo is a complex endeavor. JAS is the brand you can trust to satisfy your most demanding requirements.