Description

Job Title: Customer Service Manager

Job Summary:

Properly manage and provide leadership for the day-to-day management of the contracts department staff, customer communications, and coordination of site quoting activities while maintaining focus on the company’s strategic goals.

Essential Job Functions:

The position will be responsible for managing and administering customer contracts, generating cost estimates and drafting quote proposals for potential applications for military/aerospace copper assembly and industrial products. Excellent communications skills, written and verbal, are a must for this position. The individual will report to the General Manager and will interface with customers, outside sale, inside sales, contract Administrators, manufacturing engineering, and operations functions in order to achieve the goal of securing new business.

It is the manager’s responsibility to establish performance goals for all contracts department employees and monitor the performance on a continual basis. As well, oversee all hiring, terminating, and training of personnel. Will prepare sales department reports for management analysis, prepare and maintain the backlog reports and ISO documentation. Lead quoting meetings and coordinate sales operations with all other departments within the company. Will be responsible for full review of all costing activity in support of quotes and proposals. 

The customer Service Manager will coordinate and collaborate with Sales, Application Engineering, and Materials to ensure the best solution for the customer’s proposal and competitive gross margins for the company. The Customer Service Manager will be expected to pull together all necessary information into a coherent proposal for submittal to the customer.

Responsibilities include the following:

• Drafting proposals for customer applications
• Interfacing with customer to ensure the best harness design
• Responding to customer request for status of proposals
• Interfacing with outside suppliers for specification, price, and delivery of components with support from the materials manager
• Coordinating engineering design of products to meet customers’ requirements 
• Managing the transfer of new products into manufacturing
• Managing the tracking of proposal requests
• Coordinating the creation of Bill of Materials

Position Requirements

• Proven track record as an sales, contracts or quoting manager
• Knowledge of electrical termination processes – preferred (company will train if necessary)
• Knowledge of wire and cable harness processes
• Excellent communication skills, both verbal and written
• Detail oriented and quality metric driven
• US Citizenship required for US Department of Defense work.
• Exceptional working knowledge of all MS Office software products (Word, Excel, etc.)
• Working knowledge of a drawing software tool such as Solidworks, AutoCAD, or equivalent
• Minimum of 3-5 yrs experience
• Familiarity with military specified components
• Ability to interpret engineering drawings
• Knowledge of Government contracts, RFPs/RFQs/FARs and DFARs
• Knowledge of ISO/AS9100
• Proven leadership ability to influence, develop and empower employees to achieve objectives with a team approach
• Self-motivated and able to work with minimal supervision.

Education and Certifications:

BS degree plus min of 3 years sales or contract management experience or AS degree and 5 years sales management experience or equivalent experience

Environment:

Office working environment.

Other Duties:

Note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Employee Benefits
CIA&D offers its employees a comprehensive benefits package including the following:

• Health insurance
• Dental insurance
• Life and Disability insurance
• Paid vacation and sick days
• 401 K retirement plan