Help Desk Analyst II

Pointe Draper, UT

6 Months

Description:

W2 Only

Desk Top Technician II - contract to hire.

Position will be 100% On-Site - 38 East Scenic Pointe Draper, UT.

Please include the candidate's location on the top of the resume. Candidates without the location will be rejected.

Position Scope:

This position supports users across the organization that have technical needs. Focusing primarily on Dell laptops and devices within a Microsoft domain. There might be some support of Apple MacBooks as well. Support includes imaging, deployment of, troubleshooting and testing of systems and peripherals with excellent customer service.

Key Responsibilities:

• Answer, troubleshoot and document support calls and tickets

• Assist staff with the installation/imaging, configuration and ongoing usability of desktop computers, laptops, MacBooks, & peripheral equipment and software

• Identify, isolate and repair/resolve hardware and software problems

• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software

• Utilize ticketing system to document and prioritize work

• Works closely with Manager to purchase hardware and software

• Contribute to technical Support documentation of resolutions, processes, and procedures

• Assesses functional needs to determine specifications for purchases

• Be a contributing member of a Technical Team

Job Type: Contract

Pay: $24.00 - $25.00 per hour

Experience level:

• 6 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 5 years (Preferred)
• Software troubleshooting: 1 year (Preferred)
• Computer hardware: 5 years (Preferred)
• Active Directory: 5 years (Preferred)
• Windows OS: 5 years (Preferred)
• Mac OS: 5 years (Preferred)
• Windows 7/10 desktop/laptop PCs: 5 years (Preferred)
• installing software, patches,: 5 years (Preferred)
• roubleshooting basic network, software: 5 years (Preferred)

Ability to Commute:

• Draper, UT 84020 (Required)

Ability to Relocate:

• Draper, UT 84020: Relocate before starting work (Required)

Work Location: In person