Order Processing Rep II

Boston MA

3 Months CTH

100% onsite, needs to be onsite from first day

please mention location at the top of the resume

potential temp-to-hire role;

Under general supervision, processes a wide variety of orders for material/merchandise.

Handles a complex order processing system. May follow orders from placement to delivery, using a manual or computerized order processing system. Maintains records of orders, prices, inventory, and related data under defined procedures.

Typically requires a high school education or equivalent and two or more years of related experience.

Basic Responsibilities: The Fulfillment Associate for Wolters Kluwer’s CT has primary responsibility for providing superior service by:

· Fulfilling orders for internal and external customers

· Researching and analyzing legal documents

· Submitting legal documents to the Secretary of State, Division of Corporations

· Retrieving legal documents from the Secretary of State, Division of Corporations

· Researching entity status · Resolving or escalating issues

· Following requests through to completion

· Communicating progress to customers and internal teams

· Navigating quickly between multiple processing systems and databases quickly and accurately

· Able to work in a fast-paced, high energy environment.

· Overtime and minimal (5%) travel may be required.

· Contributes to customer satisfaction and organizational success

· Participates in process improvement programs, best practices, and occasional special projects Requirements (years of experience, educational background, technical skills, etc.):

Experience, Knowledge and Tools Minimum Experience:

· 4 years customer service experience, including:

· Integrating information from multiple sources quickly and accurately.

· Utilizing keen attention to detail skill accurately

· Utilizing communication skills, including both excellent verbal skills and written communication.

· Working independently while still being an integral part of a team.

· Knowledge of Microsoft Office / Adobe, ability to learn new applications quickly and effectively.

· Excellent analytical, organizational, time management and problem-solving skills

Job Type: Contract

Pay: $21.00 - $22.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 5 years (Preferred)
• Order Processor: 5 years (Preferred)
• Order fulfillment: 5 years (Preferred)
• Microsoft Office / Adobe: 5 years (Preferred)

Language:

• English (Preferred)

Ability to Commute:

• Boston, MA (Required)

Ability to Relocate:

• Boston, MA: Relocate before starting work (Required)

Work Location: In person