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Assistant Store Manager I
Coach Ocean, MD
$53k-82k (estimate)
Full Time | Durable Manufacturing 1 Month Ago
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Coach is Hiring an Assistant Store Manager I Near Ocean, MD

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Retail Job DescriptionReports to: Store Manager
Assistant Manager
Selling and Service
  • Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
  • Endorses, models and develops team to deliver Coach’s Selling and Service expectations
  • Enforces sales strategies, initiatives and growth across all categories
  • Flexes store business strategies and personal selling techniques to contribute to overall store and financial results
  • Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers
  • Sales/productivity goals: sets and communicates goals for the team in partnership with the Store Manager and/or District Manager, tracks store’s performance at all times and achieves sales through team
  • Productivity Management: holds management team accountable for floor supervisor productivity, personal productivity and management contribution
  • Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
  • Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
  • Develops a clienteling strategy in partnership with the Store Manager; implements and monitors strategy over time to achieve business goals and objectives in partnership with the Store Manager
  • Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
  • Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace
  • Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style
  • Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
  • Coaches team on how to incorporate trends into their selling experience with customers
  • Influences customer’s purchase decisions by balancing patience and assertiveness
  • Sensitive to customer and team’s needs and tailors approach by reading cues
  • Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking and partners with the Store Manager and/or District Manager when appropriate
  • Encourages team to build long-term relationships with customers to drive business
  • Develops both self and individual product knowledge skills and remains aware of current collections
  • Works with the Store Manager and/or District Manager to protect and drive the needs of the business at all times
  • Understands the positive sales impact staffing has on the business and recruits accordingly
  • Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools
  • Ensures all daily tasks are completed without negatively impacting service of Coach standards
Workplace and Environment
  • Creates enthusiasm and positivity for a shared vision and mission
  • Leads by example
  • Demonstrates confidence when leading the team and managing the store
  • Takes initiative; has a high level of ownership and accountability for results of self and others
  • Approaches challenges in direct and timely manner and partners with the Store Manager and/or Multi-Manager; may take action to course correct in the moment when appropriate
  • Builds trusting relationships with peers and team
Workplace and Environment (continued)
  • Acts as advocate for the team and Brand
  • Is adaptable and flexible to change
  • Switches gears based on the needs of the business both seamlessly and pro-actively
  • Welcomes feedback and adapts behaviors as appropriate
  • Maintains a calm and professional demeanor at all times
  • Fosters an environment of teamwork and collaboration
  • Creates short and long-term strategies to achieve personal metrics and performance
  • Uses available resources to make informed decisions and takes appropriate partners when necessary
  • Utilizes Company tools to keep self-informed
  • Delegates and empowers others
  • Recognizes and values individual performance and communicates appropriately
  • Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staff in partnership with the Store Manager
  • Resolves performance problems using appropriate communication, coaching and counseling techniques
  • Works with the Store Manager to create a talent bench strength by actively recruiting and interviewing candidates
  • Recruits, interviews, on-boards and works closely with the Store Manager on strategies to retain top talent
Operations
  • Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention
  • Demonstrates strong business acumen; strategically forecasts as directed by Store Manager, plans and budgets to the needs of the business (i.e. payrolls, staffing, etc.)
  • Writes schedules to maximize business by scheduling right people, right place, right time as directed by the Store Manager
  • Interacts and communicates with supervisor(s) on a regular basis to keep them informed
  • Maintains interior and exterior upkeep of the building with partnership from the corporate office
  • Understands and uses all retail systems and reporting tools
  • Adheres to all retail policies and procedures including POS and Operations procedures
  • Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including driving sales and achieving individual and team goals
Additional RequirementsExperience: 1 to 3 years of previous management experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred.
Technical: Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.
Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, high retail traffic and sales days(including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).
Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Coach is an equal opportunity and affirmative action employer.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.
Our Competencies for All Employees
  • Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Americans With Disabilities Act (ADA)Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com
Visit Coach at www.coach.com.
Work SetupBASE PAY RANGE $20.00 TO $29.75 HourlyClick Here - U.S Corporate Compensation & Benefit

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$53k-82k (estimate)

POST DATE

05/13/2023

EXPIRATION DATE

07/10/2024

WEBSITE

amadascoach.com

HEADQUARTERS

SUFFOLK, VA

SIZE

25 - 50

FOUNDED

2001

CEO

JIMMY ADAMS

REVENUE

$5M - $10M

INDUSTRY

Durable Manufacturing

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The job skills required for Assistant Store Manager I include Scheduling, Commitment, Initiative, Teamwork, Team Management, Accountability, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Store Manager I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Store Manager I. Select any job title you are interested in and start to search job requirements.

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If you are interested in becoming an Assistant Store Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Store Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Assistant Store Manager job description and responsibilities

To assist the Store Manager / Operations Manager to drive sales by managing the smooth functioning of the store and control the store team to ensure all work / policies & procedures are carried out within the remit of ‘Store daily operations’ (sales; merc

01/07/2022: Kansas City, KS

At least 10 years to become a store manager and a college degree.

12/20/2021: Flagstaff, AZ

They will often act as the primary store manager and carry out the responsibilities of the store manager when they are not available.

01/19/2022: Roanoke, VA

Assistant store managers (ASMs) are responsible for providing customers with a convenient and enjoyable shopping experience.

12/10/2021: Abilene, TX

Hiring, a lot of the paperwork and reporting, coaching and counseling, scheduling, depending on the store.

12/18/2021: Stamford, CT

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Assistant Store Manager jobs

Ability to connect with the customer.

01/04/2022: Springfield, MA

Embrace Battles for more rewards.

12/30/2021: Boston, MA

Listen, understand and take action.

12/21/2021: Philadelphia, PA

Make checklists and to-do lists.

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Communicate as efficiently as possible.

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Step 3: View the best colleges and universities for Assistant Store Manager.

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