Retail Job Description
Reports to: Store Manager

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Req ID 103548

Sales Associate

Selling and Service
 Understands organizational objectives and makes decisions that align with the Company priorities and values
 Creates personal sales and clienteling strategies in partnership with the management team
 Meets customer needs through solution-oriented and forward thinking
 Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
 Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
 Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style
 Demonstrates Coach’s Selling and Service expectations at all times
 Influences customers’ purchase decisions by balancing patience and assertiveness
 Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
 Flexes personal selling techniques to contribute to overall store financial results
 Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
 Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers’ specific needs
 Works with multiple customers simultaneously and breaks away as appropriate
 Follows up with customers consistently and genuinely to influence/close the sale
 Develops product knowledge skills and remains aware of current collections
 Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships
 Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
 Sensitive to customers’ needs and tailors approach by reading cues
 Builds lasting and loyal relationships with customers
 Ensures all daily tasks are completed without negatively impacting service or Coach standards

Workplace and Environment
 Creates enthusiasm and positivity for a shared vision and mission
 Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors
 Demonstrates confidence when working with customers
 Takes initiative; has a high-level of ownership and accountability for individual results
 Welcomes feedback and adapts behaviors as appropriate
 Represents Coach as a brand ambassador at all times
 Is adaptable and flexible to change
 Maintains a calm and professional demeanor at all times
 Creates short and long-term strategies to achieve personal metrics and performance goals
 Utilizes Company tools to keep self-informed
 Handles and offers solutions to customer issues appropriately and involves a manager when necessary
 Promotes and endorses a team selling environment

Operations
 Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
 Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures
 Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals
 Replenishes inventory on sales floor as needed
 Processes shipments as needed

Additional Requirements
Experience: 1- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop,
Mobile POS and Internet)

Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.

Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days(including but not limited to: the day after Thanksgiving, Memorial
Day, Christmas Eve, Mother’s Day, etc.).

_Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements. _

_ Coach is an equal opportunity and affirmative action employer. _

_ _

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person