Selling and Service  Understands organizational objectives and makes decisions that align with the Company priorities and values Creates personal sales and clienteling strategies in partnership with the management team Meets customer needs through solution-oriented and forward thinking Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style Demonstrates Coach’s Selling and Service expectations at all times Influences customers’ purchase decisions by balancing patience and assertiveness Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals Flexes personal selling techniques to contribute to overall store financial results Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers’ specific needs Works with multiple customers simultaneously and breaks away as appropriate Follows up with customers consistently and genuinely to influence/close the sale Develops product knowledge skills and remains aware of current collections Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers Sensitive to customers’ needs and tailors approach by reading cues Builds lasting and loyal relationships with customers Ensures all daily tasks are completed without negatively impacting service or Coach standardsWorkplace and Environment  Creates enthusiasm and positivity for a shared vision and mission Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors Demonstrates confidence when working with customers Takes initiative; has a high-level of ownership and accountability for individual results Welcomes feedback and adapts behaviors as appropriate Represents Coach as a brand ambassador at all times Is adaptable and flexible to change Maintains a calm and professional demeanor at all times Creates short and long-term strategies to achieve personal metrics and performance goals Utilizes Company tools to keep self-informed Handles and offers solutions to customer issues appropriately and involves a manager when necessary Promotes and endorses a team selling environment