Under general supervision of a licensed pharmacist, assists other pharmacy staff members in preparing and dispensing the proper medications to patients. Conducts routine administrative and clerical tasks such as answering the phones, filing documents, ordering supplies, stocking shelves, and processing insurance and self-pay payments. Assists in the administration of 340B and other medication-related patient assistance programs. Performs additional duties as required by supervisory personnel.

Knowledge, Skills, and Abilities

• Ability to pack, pour, place medication in a container, and label for dispensing, sale, and distribution to patients, nursing staff, and healthcare providers.
• Knowledge of required auxiliary labels to be attached to any container of drugs, medicines, poisons, or chemicals sold or dispensed.
• Ability to enter pertinent patient prescription information into the pharmacy computer.
• Knowledge of dispensing decisions requiring judgment and deferring those decisions to a licensed pharmacist for resolution.
• Ability to obtain prescriber authorization for prescription refills in accordance with policies and procedures.
• Ability to respond to simple patient queries and redirect patients to the pharmacist for clarification on issues concerning drug information and interactions.
• Ability to conduct a needs assessment and process a daily medication order with designated wholesaler.
• Ability to operate automated patient refill requesting system.
• Ability to inspect shelves and other storage locations for outdated and unusable medications and remove them from stock.
• Ability to process returned patient medication orders and place back into inventory.
• Skills necessary to assists with all compliance related audits and inventories.
• Demonstrates knowledge of pharmacy software data entry and applicable reporting.
• Employ inventory management procedures to include ordering, returns, and expired medications.
• Demonstrates ability to check daily order invoices and properly stock medications.
• Prepare prescriptions to include interpretation, data entry, retrieval of stock medication, insurance information.
• Assists the pharmacist in collecting, organizing, and evaluating information for direct patient care, medication use review, and medication management therapy.
• Must be able to stand for extended periods of time and to lift items greater than 40 pounds above shoulders.
• May require frequent bending of knees and back.

Qualifications/Education Requirements

Must have high school diploma or equivalent. Graduation from a formal training program is preferred but will accept equivalent work experience in lieu of. Must be Nationally Certified by Pharmacy Technician Certification Board or equivalent.

Core Competencies

• Receives written or electronically transmitted prescriptions or requests for prescription refills from patients and healthcare providers.
• Verifies patient eligibility and ensures documentation is completed for all in-house patient assistance prescription programs.
• Establishes and maintains patient profiles and other records of medications dispensed.
• Prepares third-party insurance claims submissions, processes sales cash receipts from self-pay patients, and reconciles transactions all patient vouchering programs.
• Stocks, takes inventory, and places replenishment orders with designated wholesaler.
• Provides strong customer service and promote teamwork amongst other staff members.
• Operates a variety of automated dispensing and data processing equipment.
• Responds to simple patient and staff queries and directs them to pharmacist for clarification in issues concerning drug information and interactions.
• Keeps the work environment and equipment clean according to organizational standards.
• Ensures that proper safety procedures are followed and that all chemicals are handled in compliance with OSHA regulations.
• Performs other duties as requested/required.
• Upholds, complies with, and enforces the Core Principles and Code of Conduct.