Qualifications:
Customer Service Experience: Previous experience in customer service roles, such as retail, hospitality, or receptionist positions, is highly valued. Candidates should demonstrate a friendly demeanor, excellent communication skills, and a strong commitment to customer satisfaction.
Sales Skills: We're seeking candidates with a proven track record in sales or upselling. The ideal candidate will have the ability to build rapport with customers over the phone, identify their needs, and effectively promote our services.
Call Center Experience: Experience working in a call center environment is advantageous. Candidates should be comfortable handling a high volume of incoming calls while maintaining professionalism and providing attentive service.
Dispatching or Logistics Experience: Preference will be given to candidates with prior experience in dispatching or logistics, particularly in transportation or delivery services. Knowledge of routing software, traffic patterns, and geographical areas is beneficial for efficient driver dispatching.
Multitasking Abilities: The ability to multitask effectively is essential for this role. Candidates should be capable of juggling multiple responsibilities, such as answering phones, dispatching drivers, and performing administrative tasks, with accuracy and attention to detail.
Problem-Solving Skills: We're looking for candidates who can think quickly on their feet and find solutions to customer inquiries or issues. Experience in roles requiring problem-solving and conflict resolution is highly desirable.
Positive Attitude and Team Player Mentality: A positive attitude, enthusiasm for the job, and a collaborative approach to teamwork are key attributes we value in candidates. The ability to work well with colleagues and contribute to a supportive work environment is essential.