19 Customer Experience Manager Jobs in Melbourne, FL
Coastal Hyundai is Hiring a Customer Experience Manager Near Melbourne, FL
Job Title: Coastal Hyundai Customer Experience Manager
Company Overview: Join our dynamic team at Coastal Hyundai, where we redefine automotive excellence through unparalleled customer service and exceptional experiences. As a leading dealership in the industry, we are dedicated to delivering top-notch service and forging lasting relationships with our valued customers.
Position Overview: We are seeking a passionate and customer-centric individual to join us as a Customer Experience Manager. In this role, you will be the driving force behind our commitment to delivering exceptional service at every touchpoint. You will oversee all aspects of the customer journey, ensuring that every interaction exceeds expectations and reflects our brand's values.
Key Responsibilities:
- Develop and implement strategies to enhance the overall customer experience, from initial inquiry to post-purchase follow-up.
- Serve as the primary point of contact for customer feedback, inquiries, and concerns, promptly addressing and resolving issues to achieve customer satisfaction.
- Collaborate with sales, service, and other departments to streamline processes and optimize the customer journey.
- Utilize customer feedback and data analytics to identify areas for improvement and implement initiatives to enhance the customer experience.
- Stay up-to-date on industry trends and best practices in customer experience management, continuously seeking opportunities for innovation and improvement.
Qualifications:
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
- Excellent communication skills, both verbal and written, with the ability to effectively engage with customers and colleagues at all levels.
- Analytical mindset, with the ability to interpret data and insights to drive informed decisions.
- Detail-oriented with strong organizational and time management skills.
- Passion for the automotive industry and a genuine desire to create memorable experiences for customers.
Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement savings plan with employer match.
- Paid time off and holidays.
- Ongoing training and development opportunities.
- Employee discounts on vehicle purchases, service, and parts.
Join Our Team: If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced, team-oriented environment, we want to hear from you! Join us at Coastal Hyundai and be part of a winning team that is dedicated to excellence in every aspect of the automotive industry.
How to Apply: To apply for the Customer Experience Manager position, please submit your resume and a cover letter outlining your qualifications and why you are the ideal candidate for this role. We look forward to welcoming you to our team!
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Job Summary
Full Time
Retail
$86k-127k (estimate)
04/20/2024
07/18/2024
coastalhyundai.com
MELBOURNE, FL
25 - 50
1986
BRUCE NELSON JR
$10M - $50M
Retail
Related Companies
About Coastal Hyundai
Coastal Hyundai is a real estate company based out of 915 W New Haven Ave, Melbourne, Florida, United States.
The following is the career advancement route for Customer Experience Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Manager, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager. You can explore the career advancement for a Customer Experience Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Manager job description and responsibilities
Begins with understanding each customer and their specific need.
01/05/2022: Muskegon, MI
Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.
02/23/2022: Lima, OH
They supervise the customer experience and service teams, direct and monitor their activities and train their members.
01/19/2022: Pensacola, FL
They're also responsible for leading both the customer service and the customer experience teams.
02/21/2022: Charleston, SC
Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.
02/11/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Manager jobs
They work alongside upper management to promote retention of customers and overall positive experience with the brand.
12/23/2021: Idaho Falls, ID
Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
01/20/2022: Passaic, NJ
Measure and analyse customer feedback.
02/11/2022: Bradenton, FL
Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.
12/21/2021: Alexandria, LA
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
03/03/2022: Newark, NJ
Step 3: View the best colleges and universities for Customer Experience Manager.
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