Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

We are searching for a motivated Commercial and Strategy Manager to join our Crew and support regional leadership in developing and executing key strategic initiatives. In this role, you will be the link between Product, Strategy, and Market Leads, working to quantify the impact of our product pipeline and integrate these insights into our consolidated three-year plan across various Markets. You will be a champion of continuous improvement to elevate operational efficiency, and financial transparency and performance. This is an exciting opportunity to make a significant impact and drive future growth.

Individual Accountabilities

• Support the President by partnering with Regional Leadership to deliver consolidated 3 year strategic plan and prioritising resources to achieve financial targets
• Enable cross functional strategic initiatives for the Markets (global CMS, Signage BU, product refresh cycle, BD strategy, new product strategy, pricing) by preparing and maintaining financial models, gathering relevant data ensuring its accuracy and supporting the cross-functional teams on execution.
• Partnering with the commercial team to drive commercial outcomes from customer negotiation through to contract signing, and own the Regions pricing review to maximise margin and ensure global alignment when relevant
• In partnership with Regional Leadership, identify opportunities for cost optimisation and drive operational efficiencies via continuous improvement of market specific business processes across the International Markets. (Unpack shared service allocation to find efficiency or increase the impact of cost allocation)
• Analyse business performance, providing insights and recommendations for improvement.
• Partner with GM and CFO to set targets for 12 month and 3 year plan for the Region
• Ownership of preparing the forecasts including identifying and managing risk and opportunity identification to ensure delivery of short-term profit
• Supporting Finance in delivering financial projects as directed by GM
• Represent International Markets in Global BI and Global process improvement projects, owning change management for region
• Manage the Regions planning cycle – annual budget, 3 year plan, periodic reforecast
• Take a continuous improvement approach to improve accuracy and accountability

• 5-7 years commercial experience within a business planning, finance, risk and procurement 
• Relevant industry experience within a fast paced company
• Skilled at providing commercial and business POVs, creativity and human insights
• Proficient in financial modelling, forecasting and using ERP systems and modern data tools 
• Forward thinking, proactive and ability to influence senior stakeholders
• Excellent verbal and written communicate skills 
• Ability to work across teams 
• Is curious, strategic and analytical
• Advanced capability in excel & PowerPoint
• Can work across matrix organisations
• Excellent analytical skills and business acumen
• Ability to change gears quickly from low level detail to guide strategic decision making
• Self starter

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).