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Cobb EMC has an exciting opportunity for a Member Care Representative I to provide one-call resolution focused service to Cobb EMC Members. To provide members with accurate policy and procedural related information when responding to general inquiries. To speed resolution of day-to-day member facing issues in the areas of applications, customer service, billing, payments and inbound/outbound correspondence.
Schedule: Monday -Friday 9am-6pm ** This is a hybrid role, 4 days remote and 1 day in the office**
Benefits:
To learn more about Cobb EMC visit our website at www.cobbemc.com
Responsibilities:What you will be doing:
Minimum Requirements:
High School diploma or equivalent
Minimum two years of experience as a customer service representative in a call center environment
SKILLS:
Excellent listening, oral and written communication skills
Excellent interpersonal skills to interact with members and employees
Proficiency in effectively conducting member interviews and addressing and resolving inquiries
Excellent organization and planning skills
Works well independently and in a team environment
Demonstrated ability to effectively work in a fast paced, high pressure work atmosphere
Experience with Microsoft Office applications
Working knowledge of basic utility rates
Demonstrated ability to effectively manage multiple duties
Proficiency with personal computers
PREFERRED:
Previous experience in the utility industry
Bilingual
CORE Values:
Put People First
Care, listen and connect. Think team, not self. Respect and value differences.
Stay Safe
No shortcuts. See the big picture, no tunnel vision. Look out for each other
Innovate
Embrace change. Think big and bold. Be part of the solution.
Own It
Own your attitue, actions and words. Find a way. No BCD. Never stop learning.
EOE/AA F/M/Vets/Disabled/Reasonable Accommodation Employer Drug-free Workplace
Full Time
$30k-37k (estimate)
07/03/2024
07/18/2024
cobbemc.com
ATLANTA, GA
500 - 1,000
1938
MARGARET BOWERS
$500M - $1B
Utilities
Cobb EMC is a not-for-profit electric cooperative located in metro Atlanta. Our goal is to safely deliver reliable electricity to our 180,000 residential and commercial members in Cobb, Bartow, Cherokee, Fulton, and Paulding counties. Our distribution system consists of 9,000 miles of line over 432 square miles. With more than 200,000 meters served, we're one of the largest electric cooperatives in the country. Cobb EMC is committed to a diverse workforce and is an affirmative action employer.