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Our vision is to craft the brands and choice of drinks that people love, to refresh them in body & spirit. Our customers are important to us, and we want to help create value no matter if they are big corporate or small local businesses. The Advisor, Technical Advisor position maximizes the value that myCoketech creates with Coca-Cola customers and field service technicians by eliminating service calls. This job provides efficient technical direction/resolution for fountain dispensers, vending and coolers over the phone, field service technician support, parts order processing for customers, and general phone inquiries of a technical nature. Additionally, the Advisor, Technical Advisor exists to minimize customer downtime and reduce service costs, providing support 365 days per year, 24 hours per day.
What You’ll Do for Us
TELEWORK: High-Speed Internet service is required and an isolated environment within your home that removes all distractions and provides the professional experience for our customers as expected. Ability to work in a telecommuting environment being self-driven and self-motivated by retaining systems training, process training, and the ability to work virtually.
Qualifications & Requirements
What We Can Do for You
Skills:
Detail-Oriented; Microsoft Office; Troubleshooting; Oral Communications; Recordkeeping; Customer Service; Technical Support; Relationship Building; Customer Relationship Management (CRM); Computer LiteracyFull Time
$58k-73k (estimate)
12/30/2023
07/22/2024