11 Bilingual Spanish/English-Customer Service Representative (EB)- Remote Jobs in Washington, DC
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Bilingual Spanish/English-Customer Service Representative (EB)- Remote
$95k-121k (estimate)
Full Time | Business Services
1 Week Ago
CODICE is Hiring a Remote Bilingual Spanish/English-Customer Service Representative (EB)- Remote
Job DescriptionDuties and Responsibilities Shift Timings- 9am-5:30pm
needed. Identifies the need for and collects information to better understand issues, problems, and opportunities.
or service. Admits mistakes and refocuses efforts when appropriate.
Responds quickly to meet customer needs and resolves problems
Job Specification
Required Education:▪ High school diploma or equivalent
Required Experience:▪ Two (2) years of customer service/call center experience or equivalent.▪ Experience working with special needs populations and/or families of special needs children.
▪ Experience or training in a health care related field
▪ Experience or training related to health care insurance, Medicaid, MCO/PCP selection, EPSDT services, and any other health care programs or similar programs administered in other states.
▪ Experience or training in the managed care industry.
▪ Experience using a personal computer and software programs and a TTY machine
Bi-lingual. Fluent Spanish is required for this position
Company DescriptionCODICE provides innovative solutions in health information management for the full lifecycle of healthcare finance and compliance operations. Our customized knowledge-based software helps manage healthcare costs.
At the heart of CODICE services are our technology competencies. Paired with our unparalleled process methods, these competencies deliver solutions and results that become an integral part of our clients success. CODICE's technical expertise can be leveraged for full system development, project management or staff augmentation. CODICE areas of expertise include:
SYSTEM DEVELOPMENT: Fully customized development from requirements to testing.
ENTERPRISE CONTENT MANAGEMENT: System implementations for content management, digital assets, web content and record keeping.
SYSTEM INTEGRATION: Expert integrations using open standards, APIs, and a comprehensive toolkit to seamlessly link applications.
DATA WAREHOUSING & BUSINESS INTELLIGENCE: Data collection and analysis from multiple sources into a single access point portal that provides tools for key business functions.
CODICE provides innovative solutions in health information management for the full lifecycle of healthcare finance and compliance operations. Our customized knowledge-based software helps manage healthcare costs. At the heart of CODICE services are our technology competencies. Paired with our unparalleled process methods, these competencies deliver solutions and results that become an integral part of our clients success. CODICE's technical expertise can be leveraged for full system development, project management or staff augmentation. CODICE areas of expertise include: SYSTEM DEVELOPMENT: Fully customized development from requirements to testing. ENTERPRISE CONTENT MANAGEMENT: System implementations for content management, digital assets, web content and record keeping. SYSTEM INTEGRATION: Expert integrations using open standards, APIs, and a comprehensive toolkit to seamlessly link applications. DATA WAREHOUSING & BUSINESS INTELLIGENCE: Data collection and analysis from multiple sources into a single access point portal that provides tools for key business functions.
- Responsible for assisting enrollees in selecting the most appropriate MCO and PCP, taking into account each individuals’
- Answers questions and provides information and education on programs and services.
- Responds to requests, and/or takes actions on accounts or enrollment applications.
- Follows standard procedures to ensure consistency, accuracy, and meeting all quality assurance requirements
- Facilitates the conversation by soliciting needed information, clarifying responses, and addressing concerns.
- Manages customer inquiries with consistency, accuracy, and professionalism, displaying excellent customer service skills
- Follows scripted dialogues to ensure quality and maintain high accuracy rates.
- Regular and predictable attendance required.
- Other duties as assigned.
- Managing Work: Effectively managing time and resources to make sure that work is finished. Identifies more critical and
- Decision Making: Identifying and understanding issues; comparing information to make a choice; choosing a course of
needed. Identifies the need for and collects information to better understand issues, problems, and opportunities.
- Communication: Clearly expressing information and ideas through a variety of ways; helping individuals understand andretain the message. Organizes communication by clarifying the purpose and importance. Checks for understanding when
- Contributing to Team Success: Actively participating as a member of a team to help the team complete goals. Makes
- Work Standards: Setting high standards of performance for self and others; taking responsibility and accountability for
or service. Admits mistakes and refocuses efforts when appropriate.
- Customer Focus: Making customers and their needs a main focus. Developing and keeping valuable customer
Responds quickly to meet customer needs and resolves problems
Job Specification
- Skill/Knowledge: Has substantial understanding of the job and applies knowledge and skills to complete a wider range of
- Job Complexity: Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making
- Supervision Received: Normally receives little instruction on daily work, general instructions on newly introduced
Required Education:▪ High school diploma or equivalent
Required Experience:▪ Two (2) years of customer service/call center experience or equivalent.▪ Experience working with special needs populations and/or families of special needs children.
▪ Experience or training in a health care related field
▪ Experience or training related to health care insurance, Medicaid, MCO/PCP selection, EPSDT services, and any other health care programs or similar programs administered in other states.
▪ Experience or training in the managed care industry.
▪ Experience using a personal computer and software programs and a TTY machine
Bi-lingual. Fluent Spanish is required for this position
Company DescriptionCODICE provides innovative solutions in health information management for the full lifecycle of healthcare finance and compliance operations. Our customized knowledge-based software helps manage healthcare costs.
At the heart of CODICE services are our technology competencies. Paired with our unparalleled process methods, these competencies deliver solutions and results that become an integral part of our clients success. CODICE's technical expertise can be leveraged for full system development, project management or staff augmentation. CODICE areas of expertise include:
SYSTEM DEVELOPMENT: Fully customized development from requirements to testing.
ENTERPRISE CONTENT MANAGEMENT: System implementations for content management, digital assets, web content and record keeping.
SYSTEM INTEGRATION: Expert integrations using open standards, APIs, and a comprehensive toolkit to seamlessly link applications.
DATA WAREHOUSING & BUSINESS INTELLIGENCE: Data collection and analysis from multiple sources into a single access point portal that provides tools for key business functions.
CODICE provides innovative solutions in health information management for the full lifecycle of healthcare finance and compliance operations. Our customized knowledge-based software helps manage healthcare costs. At the heart of CODICE services are our technology competencies. Paired with our unparalleled process methods, these competencies deliver solutions and results that become an integral part of our clients success. CODICE's technical expertise can be leveraged for full system development, project management or staff augmentation. CODICE areas of expertise include: SYSTEM DEVELOPMENT: Fully customized development from requirements to testing. ENTERPRISE CONTENT MANAGEMENT: System implementations for content management, digital assets, web content and record keeping. SYSTEM INTEGRATION: Expert integrations using open standards, APIs, and a comprehensive toolkit to seamlessly link applications. DATA WAREHOUSING & BUSINESS INTELLIGENCE: Data collection and analysis from multiple sources into a single access point portal that provides tools for key business functions.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$95k-121k (estimate)
POST DATE
09/03/2024
EXPIRATION DATE
11/02/2024
WEBSITE
codicetech.com
HEADQUARTERS
WASHINGTON, DC
SIZE
25 - 50
FOUNDED
2009
CEO
DASH KIRIDENA
REVENUE
$5M - $10M
INDUSTRY
Business Services
Related Companies
About CODICE
Codice is an information technology and healthcare operations consulting firm focused on delivering customized, high-quality solutions to government agencies and corporations. Codices services include a broad spectrum of IT, healthcare project administration, compliance, business process outsourcing, and talent management solutions. Codice is a certified, minority-owned small business and a GSA schedule holder.
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