Job Title: Customer Service Coordinator

Status: Non-Exempt

Department: Customer Service

Reports to: Director of Technical Services

Hours: 8:30-5:30, Monday-Friday, possible overtime

Duties and Responsibilities: (subject to change)

· Provide administrative & order processing support for domestic sales staff & Daylight Medical.

· Convert both verbal and written equipment orders into Codonics database, & use associated reports & computer systems to track customer orders. (Revenue, RMA, Show, Swap, Eval units).

· Work closely with Accounting to ensure proper credit terms & payment is received to fulfill customer orders.

· Work closely with Export Department to ensure proper import/export requirements are completed for international orders.

· Close follow-up with Shipping Department to make sure order is completed and shipped on time.

· Daily communication with other Codonics departments.

· Provide both written and electronic correspondence as required.

· Create quotes for Codonics products, accessories and service.

· Update forecast data primarily focusing on mid & end of month.

· Coordinate shipment of materials for Sales & Tech Support.

· Be the focal interface for domestic problems and their resolution.

· Work with other departments to provide follow up on domestic inquires.

· File domestic & international related documents both manually and electronically.

· Provide assistance with preparation for domestic Trade Shows

· Additional duties may be assigned as determined by the Director of Technical Services

Required Skills:

· Excellent verbal and written communication skills

· Ability to prioritize and switch tasks as needed.

· Excellent organizational and time management skills.

· The ability to assist multiple domestic sales reps.

· Excellent computer skills, primarily Microsoft Office

· Strong attention to detail & accuracy.

Optional Skills:

· Experience working in a sales department with international business

· Experience with USA Export Administration Regulations

· Second language such as French, Spanish, or Chinese.

Education and/or Experience:

· 2- or 4-year degree and/or equivalent experience

· 3-5 years customer service experience required

· 3 years of experience with international business is a plus

Codonics is an EEO/AA Employer- M/F/Disabled/Veteran