Account Manager, BrokerConnect

Location: Hunt Valley, MD (flexplace – 2 days onsite, 3 days remote)

WHO WE ARE

A modern and agile company with the most finely meshed international network, Coface is a reference in credit insurance and risk management. With over 70 years of experience as an industry leader, and a team of 4,100 experts in over 65 countries, serving around 50,000 companies, Coface experts work to the beat of the global economy. Its ambition is to become the most agile, global trade credit insurance partner in the industry. We believe in business as a force for good in the world.

“Coface Broker Team” was created to deliver a level of service that allows specialized brokers the ability to fulfill their obligations towards our mutual clients. The broker team will communicate in a timely, accurate and clear way, providing a point of contact for any questions to be answered immediately.

The Account Manager is responsible for the retention and development of ongoing relationships between Coface and its key clients, as well as their intermediaries in order to maximize revenue and retention of profitable clients in the portfolio. The Account Manager will also play a key role in enhancing the customer experience of Coface products by servicing and cross-selling services and products to existing clients. The Account Manager should have a clear understanding of the current economic climate and how it affects the market.

Key Tasks and Responsibilities:

Customer Relationship Management

• Build strong customer relationships through regular and proactive communication through various media and collaborative tools
• Respond swiftly and appropriately to questions and concerns from clients and their intermediaries
• Utilize a consultative approach in determining the most effective coverage for a particular client need in administering pricing tools in preparation for bids and price quotes with commercial and risk underwriters who will structure and decide commercial terms
• Introduce and promote new Coface offerings through consistent client interaction and onsite visits
• Deliver critical data to the client; translating critical information into client needs

Portfolio Management

• Act as the central point of contact for the client and/or its intermediaries
• Prepare and present sales proposals / renewal offers to deliver renewal revenue and achieve maximum sales profitability
• Increase profitability of existing product lines and maximize opportunities for all Coface offerings
• Monitor and report on performance
• Demonstrate all Coface offerings to existing clients to determine those solutions best suited for their needs

Market Knowledge

• Establish and ensure credibility with clients by clearly articulating detailed current market conditions, and aligning the Coface value proposition vs our competitors
• Collaborate with the Coface marketing and underwriting teams to leverage our resources for campaigns and events

Communication

• Supply management with verbal and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services
• Establish and maintain communication links with other internal departments to identify all sales opportunities
• Develop, maintain and lever strong relationships with intermediaries in order to increase the client retention

Risk Management and Compliance

• Take joint ownership of the loss ratio on the portfolio with the risk department and deliver a profitable result to the business
• Adhere to compliance standards set by Coface and external regulators

Qualifications

The ideal candidate must possess the following:

• Degree in Finance, Business Administration, Economics, Banking or equivalent preferred
• 3-5 years of experience in a credit insurance, banking, claims, or factoring organization would be beneficial
• Previous experience in a multi-cultural environment will be a plus
• In depth familiarity and knowledge of various contract structures in order to know how best to negotiate between price and risk
• Risk Management and Project Management a plus

Job Skills:

• Strong written and verbal communication skills and professionalism
• Industry knowledge: to be knowledgeable regarding credit insurance, general credit practices, adequate understanding of relevant legal topics, business law, insolvency procedures, and general business documentation requirements
• Results driven: to keep track of targets and generate results regardless of obstacles within deadlines and according to expected standards
• Prompt delivery of data and information: to communicate ideas and information completely and accurately in writing. To ensure that messages are understood reliably by others