Role: Business System Analyst

Phoenix, AZ

Full-time/Contract

Skills:

• Minimum of 5 years of Business Analyst experience with GDS experience, Apollo, Galileo experience required.

• Good understanding of online as well as offline business

• Good knowledge of GDS

• Prior experience working with COMPLEAT/Robotics or analyst preferred.

• Ability to identify underlying issues instead of symptoms reported by users.

• Strong skill in tracking and managing own work.

• Data driven

• Ability to create, update and analyze metrics.

• Provide root cause analysis for problems, identify, and implement fixes.

• Good interpersonal skills to guide and influence cross-functional teams.

• Be comfortable with working in a metrics and SLA driven environment.

• Project management disciplines

• Problem management consulting

• Flexibility to provide support during afterhours in the event of an outage. This is rare but can happen.

Main Activities:

· Troubleshooting – Identify root cause and develop solutions within a timely manner.

· Services – provide standard services to our internal customers within SLA, new implementations, table updates.

· Development – provide development support during projects.

· Consulting – provide solution consulting for COMPLEAT.

· Process Improvement – Continuously look for process improvement.

· Write COMPLEAT development requirements, Design & Build solutions.

· Problem management consulting

· Project management (Internal COMPLEAT projects & Re-engineering & Partner initiatives/projects)

Job Types: Full-time, Contract

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Experience level:

• 10 years
• 11 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Experience:

• GDS: 5 years (Required)
• Apollo: 5 years (Required)
• Galileo: 5 years (Required)

Ability to Commute:

• Phoenix, AZ 85027 (Required)

Ability to Relocate:

• Phoenix, AZ 85027: Relocate before starting work (Required)

Work Location: In person