100 Help Desk Technician-Washington DC Jobs in Washington, DC
SORT BY
A
T
T
C
N
T
M
M
F
B
E
E
E
A
H
S
I
E
C
V
G
Government Tactical Solutions
Washington, DC | Full Time | Contractor
$58k-72k (estimate)
1 Week Ago
I
I
C
E
C
D
C
Help Desk Technician-Washington DC
$58k-72k (estimate)
Full Time | Telecommunications
1 Week Ago
Cogent Communications is Hiring a Help Desk Technician-Washington DC Near Washington, DC
Company: Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A competitive base salary and a full benefits package including; Health, Dental, Vision, Paid Time Off ( PTO), Short- and Long-Term Disability, Life Insurance, Holidays, Parental Leave, 401 ( k) plan with employer match, stock options, and an Employee Assistance Program. Most benefits take effect within 30 days of employment, and some require a waiting period.
Job Summary: The Help Desk Support Technician is responsible for supporting and maintaining the operations status of all client and mobile devices and peripherals for the organization. This individual will work closely with other members of the IT ( network, systems and databases) and IS ( application development) teams within Cogent. The individual will perform administration and maintenance for hardware and software, which allows for day-to-day operations of a global IT environment.
Essential Duties and Responsibilities:
By submitting an application or resume for this position, I understand that is an in-office position and agree to abide Cogent’s mandatory vaccination policy.
To apply for the Help Desk Technician position, please submit your resume and cover letter to careers@cogentco.com .
Cogent Communications is an Equal Opportunity Employer.
Job Summary: The Help Desk Support Technician is responsible for supporting and maintaining the operations status of all client and mobile devices and peripherals for the organization. This individual will work closely with other members of the IT ( network, systems and databases) and IS ( application development) teams within Cogent. The individual will perform administration and maintenance for hardware and software, which allows for day-to-day operations of a global IT environment.
Essential Duties and Responsibilities:
- Provide first-level contact and problem resolution for all users with hardware, software and applications problems via phone, email and ticketing system
- Maintain communications with employees throughout the problem resolution process
- Create, modify and manage Active Directory objects via Windows Server
- Manage and support endpoint solutions for laptops and mobile devices
- Desktop and laptop hardware troubleshooting
- Perform inventory and asset tracking duties
- Support company cybersecurity efforts on all clients
- Maintain and update computer and systems documentation
- Degree in an IT-related field or equivalent experience
- 2 years of working experience as 1st Level Support / User Helpdesk
- Solid expertise in current Microsoft desktop operating systems and application software
- MS Windows 10 / MS Server 2016, 2019/ MS Office 2016, 2019 / MS Exchange 2013, 2019 / MS SCCM
- Solid knowledge of personal computer hardware configuration and setup
- Basic knowledge of DNS, FTP, TCP/IP, file and print servers
- Experience in using Active Directory, Creating and managing accounts
- Strong interpersonal and relationship-building skills, conducive to team development
- Excellent telephone and face-to-face communication skills
- Ability to multitask in a challenging, fast-paced environment
- Good communications skills in English, both verbal and written
- Creative and innovative in problem solving
- Availability to work after hours and weekends
- Capable of writing and presenting detailed documentation
- Frequently remains in a sitting/stationary position during the work day
- Operates a computer and performs desk-based computer tasks continually; frequently viewing a computer screen
- Rarely lifting, carrying, pushing, pulling objects and/or equipment that weighs up to 50 pounds
By submitting an application or resume for this position, I understand that is an in-office position and agree to abide Cogent’s mandatory vaccination policy.
To apply for the Help Desk Technician position, please submit your resume and cover letter to careers@cogentco.com .
Cogent Communications is an Equal Opportunity Employer.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Telecommunications
SALARY
$58k-72k (estimate)
POST DATE
06/13/2024
EXPIRATION DATE
07/11/2024
WEBSITE
net99.net
HEADQUARTERS
STERLING, VA
SIZE
25 - 50
FOUNDED
1999
TYPE
Private
CEO
DAVE SCHAEFFER
REVENUE
<$5M
INDUSTRY
Telecommunications
Related Companies
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
