1 Administrative - Back Office Operations Support Associate Job in Mesa, AZ
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Administrative - Back Office Operations Support Associate
$51k-63k (estimate)
Contractor | IT Outsourcing & Consulting
2 Weeks Ago
Cogent Infotech is Hiring an Administrative - Back Office Operations Support Associate Near Mesa, AZ
Duration : 7 monthsShift: 7:00 AM to 3:30 PMPosition Overview
- Under general supervision, completes and responds to customer requests via email.
- Contains strong skills in providing excellent customer support, effectively overcoming obstacles, ability to maintain composure & demonstrate professionalism under strenuous circumstances, and demonstrates reliability.
- Uses rigorous logic and methods to solve difficult problems with effective solutions.
- Provide timely response and supply requested packages in the agreed-upon format for all requests for Court Evidence Packages received via email.
- Professionally communicate with internal and external customers on all matters related to court evidence packages.
- Maintain all evidence of court Dispositions and place them into the tracker system.
- Maintaining up-to-date Standard Operating Procedures per jurisdiction.
- Monitoring the status of work, identifying, and solving problems.
- Report any equipment-related issues timely to ensure they are resolved quickly. Escalate if reported issues are not resolved timely.
- Demonstrates the ability to manage priorities effectively to meet customer and departmental expectations.
- Skilled at learning new industry, company, product, or technical knowledge.
- Ability to handle difficult situations and a changing environment.
- High School Diploma or Equivalent
- Proficient computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel)
- Data Entry 40 wpm
- Strong communication, both verbal and written
- Demonstrated ability to work and problem solve independently as well as recognize when to escalate issues
- Make sound decisions and accept/act upon constructive feedback
- Adhere to professional behavioral expectations and the ability to work well with different groups and departments
- Must be able to operate effectively and reliably in office
- Drug Tests, Background Checks and Fingerprints are required
- Capable of sitting or standing for extended periods will be a requirement
- Capable of reviewing data and/or images on a computer monitor for extended periods (typically 8 hours shifts)
Job Summary
JOB TYPE
Contractor
INDUSTRY
IT Outsourcing & Consulting
SALARY
$51k-63k (estimate)
POST DATE
08/25/2024
EXPIRATION DATE
09/20/2024
WEBSITE
cogentinfo.com
HEADQUARTERS
IRVING, TX
SIZE
100 - 200
FOUNDED
2010
TYPE
Private
CEO
MICHAEL CHRISTOPHER
REVENUE
$10M - $50M
INDUSTRY
IT Outsourcing & Consulting
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