31 Customer Service Representative I Jobs in Petersburg, FL
Cogent Infotech is Hiring a Customer Service Representative I Near Petersburg, FL
- Manager is looking for sentiments of teamwork and empathy, good technical skills and can utilize multiple platforms at the same time
- The Customer Service Representative (CSR) provides comprehensive customer service directly to a diverse group of internal and external customers, including but not limited to salon chain accounts, independent stylist, and sales consultants.
- Responsible for direct interaction with customer accounts and sales team to perform product inquiries, order entry processing and control.
- Research issues and brings resolution to complex situations using sound judgment and excellent follow-through ability within established authority level and guidelines for customer service policy and procedure.
- Uses strong customer service ability to provide value added services in a timely and accurate manner.
- High School diploma or equivalency
- Outstanding telephone and interpersonal skills.
- Exemplary oral and written communication skills. Must possess good judgment and ability to make independent decisions within department protocols.
- Excellent computer skills and proficiency with Microsoft Office
- Experience using Salesforce and/or SAP strongly preferred
- Minimum 1 year of data entry experience required.
- Ability to handle a high volume of calls, inquiries and difficult issues with tact and professionalism.
- Must be able to handle multiple tasks at one time with a high attention to detail.
- Skilled at suggestive selling and providing alternative solutions to accounts.
- Ability to work overtime when required.
- Ability to utilize computer, mouse, keyboard for up to 8 hours per day
- Ability to report on-site to office at minimum 3 days per week
- Ability to sit or stand for up to 8 hours per day
- Must be available for later shifts
Job Summary
Contractor
IT Outsourcing & Consulting
$35k-44k (estimate)
06/21/2024
07/17/2024
cogentinfo.com
IRVING, TX
100 - 200
2010
Private
MICHAEL CHRISTOPHER
$10M - $50M
IT Outsourcing & Consulting
Related Companies
The job skills required for Customer Service Representative I include Customer Service, CSR, Microsoft Office, Written Communication, Data Entry, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative I positions, which can be used as a reference in future career path planning. As a Customer Service Representative I, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative I. You can explore the career advancement for a Customer Service Representative I below and select your interested title to get hiring information.
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