15 Customer Support Specialists Jobs in Albany, NY
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Cogent Infotech is Hiring a Customer Support Specialists Near Albany, NY
Location: Albany NY 12226
Duration: 2 years
Pay Range-$20-$22/hr
Knowledge, Skills, & Abilities
- Experience with ServiceNow or other ticket or case management software is a plus
- Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word
- Knowledge of basic accounting principles
- Excellent communication skills
- Works well with others
- Reliable and trustworthy
- Ability to multi-task and set priorities
- MS SharePoint knowledge is desirable
- Ability to write non-technical correspondence, communicate in writing
- High School graduate with some college; computer science related degree is preferred.
- Answer calls and e-mail messages as they come in to the Statewide Financial System (SFS) Help Desk
- Accurately document all issues and requests during the initial call
- Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.
- Establish and maintain a working knowledge of the Statewide Financial System’s navigation, procedures, and processing requirements
- Support users in the use of the system including, but not limited to, navigation, access, and reports.
- If required, route issues and requests to appropriate second line of support
- Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.
- Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk
- Participate in appropriate training, workgroups and agency meetings
- 1st Level Support for Help Desk and Security Incidents
CI-21
Job Summary
Contractor
IT Outsourcing & Consulting
$70k-89k (estimate)
07/13/2024
08/09/2024
cogentinfo.com
IRVING, TX
100 - 200
2010
Private
MICHAEL CHRISTOPHER
$10M - $50M
IT Outsourcing & Consulting
Related Companies
The job skills required for Customer Support Specialists include Customer Support, Communication Skills, Help Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialists. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialists. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialists positions, which can be used as a reference in future career path planning. As a Customer Support Specialists, it can be promoted into senior positions as a Technical Customer Support Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialists. You can explore the career advancement for a Customer Support Specialists below and select your interested title to get hiring information.
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