Are you ready to embark on the next step in your Cognite career together with Global Customer Success?

Look here for a unique opportunity to get a glimpse of how we operate in the Global Customer Success (GCS) and gain valuable experience to further your career in Cognite!

Portfolio Delivery Manager is a pivotal role in GCS and we are looking for a talented individual. If you're passionate about people management, steering projects to success, exceeding customer expectations, and driving strategic objectives, then this role is tailor-made for you!

As a Portfolio Delivery Manager, you'll be at the forefront of innovation, collaborating with a diverse team to shape the future of project delivery in our organization. With high visibility and a clear path to impact Cognite 2.0 & MAIA your contributions will be celebrated and recognized.

This position is a hybrid role working out of either our Houston or Austin offices.

What You'll Do

• As a Portfolio Manager, you'll be overall responsible for successful project deliveries.
• Your responsibilities will include:
• Leading a team of talented Project Managers, fostering their growth and development to unleash their full potential.
• Overseeing a portfolio of projects, ensuring alignment with strategic objectives, and driving profitability, scope management, and customer satisfaction.
• Collaborating closely with project managers and the revenue team to address any challenges, mitigate risks, and maintain project momentum.
• Serving as the primary point of contact for escalations, spearheading discussions to resolve issues promptly and efficiently.
• Identifying improvement opportunities across the portfolio and championing initiatives to enhance project delivery processes. 
• Run and drive strategic initiatives 
• Review and approval of AMER scope proposals 
• Working with project managers to understand and secure their resourcing needs

• Minimum 7 yrs of relevant experience, ideally up to 10 yrs, in customer-facing roles with expertise in software customer success, project delivery, and/or management consulting
• 2 years of experience in Energy or Manufacturing is required
• Strong understanding of SaaS is strongly preferred
• Bachelor’s degree in Business, Engineering, Computer Science or similar. Relevant work experience will be considered as compensation to education.
• The candidate should be familiar with agile methodologies and/or experienced in program management 
• You should have a proven track record of managing complex stakeholder landscapes involving customers, end-users, internal teams, and preferably external partners.
• Strong leadership skills with the ability to motivate and manage a team 
• Excellent communication and interpersonal skills with ability to work effectively with customers and stakeholders at all levels of the organization 
• At least one year of association with Cognite and possess a good understanding of our products, having delivered phase-1 projects for strategic customers is a plus.
• Strong leadership and communication skills, and ability to build lasting relationships.
• Strong problem solving skills and the ability to identify and manage risks and issues 
• Strong organizational skills with the ability to manage multiple priorities and deadlines

• Enhance professional growth of PMs through coaching and feedback sessions.
• Ensure successful project deliveries, exceeding customer satisfaction targets.
• Maintain service margins and track value and user adoption across the project portfolio where applicable. 
• Foster strong partnerships in project delivery and drive improvement initiatives.
• Conduct thorough SoW reviews to identify and mitigate risks upfront.
• Plan and support training for Project managers.

• Join us in making a real and lasting impact in one of the most exciting and fastest-growing new software companies in the world. 
• We have repeatedly demonstrated that digital transformation, when anchored on strong DataOps, drives business value and sustainability for clients and allows front-line workers, as well as domain experts, to make better decisions every single day. 
• Cognite Earns 2023 Microsoft Partner of the Year Award; Recognized as a Global Leader in Energy & Resources and Industrials & Manufacturing
• And just recently, Frost & Sullivan named Cognite a Technology Innovation Leader!
• Built In 2024 Best Places to Work in Austin, TX and Houston, TX
• Cognite Recognized as 2024 Microsoft Energy and Resources Partner of the Year

• Competitive Compensation including base plus bonus
• 401(k) with 4% employer matching
• Health, Dental, Vision & Disability Coverages with premiums fully covered for employees and all dependents
• Unlimited PTO flexibility to enjoy it
• 18 Company Holidays including the week between Christmas & New Years
• Paid Parental Leave Program
• Employee Stock Purchase Program (ESPP)
• Employee Referral Program
• Company Paid Friday Lunch via DoorDash Fully Stocked Fridges in the offices
• Join a team of 70 different nationalities 🌐 with Diversity, Equality and Inclusion (DEI) in focus 🤝.
• A highly modern and fun working environment with sublime culture across the organization, follow us on Instagram @cognitedata 📷 to know more
• Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries
• Join our HUB 🗣️ to be part of the conversation directly with Cogniters and our partners.
• Paid mobile phone and WiFI
• A pet lover? Get the chance to meet Spot 🐶!