Responsibilities:

Patient Check-In and Check-Out:

• Greet and welcome patients as they arrive at the office.
• Verify patient information and insurance details during check-in.
• Collect co-pays, process payments, and provide receipts.
• Schedule follow-up appointments and provide necessary instructions.

Appointment Scheduling:

• Manage appointment scheduling, cancellations, and rescheduling.
• Ensure that the appointment book is well-organized and up to date.
• Coordinate with medical staff to accommodate urgent appointments.

Phone and Email Communication:

• Answer phone calls promptly and professionally.
• Respond to patient inquiries and provide information about office procedures, services, and insurance.
• Check and respond to emails in a timely manner.

Patient Records Management:

• Maintain patient records and ensure confidentiality.
• Update patient information in the electronic health records system accurately.
• Assist in the retrieval and filing of medical records as needed.

Insurance Verification:

• Verify patient insurance coverage and eligibility.
• Process insurance claims and follow up on any discrepancies or rejections.
• Communicate insurance-related information to patients.

Administrative Support:

• Assist with administrative tasks such as filing, data entry, and report generation.
• Maintain a clean and organized front office area.
• Order and restock office supplies as needed.

Team Collaboration:

• Collaborate effectively with medical staff, nurses, and other office personnel.
• Relay important patient information to the medical team as required.

Compliance and Regulations:

• Stay updated on healthcare regulations and compliance standards.
• Ensure that the office follows all HIPAA regulations regarding patient privacy.

Qualifications:

• Bachelor’s degree preferred
• High school diploma or equivalent; additional education or certification in medical office administration is a plus.
• Preferred experience in a medical office or similar administrative role.
• Proficiency in using electronic health records (EHR) systems and office software (e.g., Microsoft Office Suite).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in handling patient records.
• Knowledge of medical terminology and insurance procedures is preferred.
• Customer service-oriented with a professional demeanor.

Working Conditions:

• The role is primarily based in person at a medical office setting.
• The Front Office Person may need to stand, sit, or walk for extended periods and occasionally lift light to moderate objects.

If you are a proactive and compassionate individual with strong administrative skills, and you are eager to contribute to a healthcare team, we invite you to apply for this position. Join us in providing high-quality care and support to our patients.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person