The Salesforce Solutions Lead position is part of the Human Capital Management (HCM) Security and Preparedness Sub-portfolio Veteran Affairs Centralized Adjudication and Background System 2.0 (VA-CABS 2.0) team within the Human Capital Management (HCM) portfolio in support of the US Department of Veterans Affairs, Consolidated Corporate Support Services (CCSS) program. The primary role will be to support the creation of comprehensive set of turn-key documents for the VA-CABS 2.0 and its related supporting areas, document existing technical and operational processes and architecture, document interfaces, policies and procedures, and provide delivery oversite and assurance of requirements delivery.

Duties Include:

• Ensures the logical and systematic conversion of requirements into total systems solutions that acknowledge technical, schedule, and cost constraints.
• Designs the implementation of IT systems that require the integration of diverse and complex components.
• Creates a problem statement, defines operational requirements including integration with other systems or components, researching and modeling the system architecture and configuration, investigation alternatives, cost analysis and estimation, and decision analysis.
• Performs functional analysis, timeline analysis, requirements allocation, and interface definition studies to translate requirements into hardware and software specifications.
• Provides specific, detailed information for selection, implementation techniques, and tools for the most efficient solution to meet business needs, including present and future capacity requirements, facility requirements, data storage, backup, monitoring, operations systems, directory services, identity management, access management, and automation.
• Applies extensive technical expertise and has full knowledge of other related disciplines.
• Receives assignments in the form of objectives and establishes goals to meet those objectives.
• Provides guidance to subordinates to achieve goals in accordance with established policies.
• Work is reviewed and measured based on meeting objectives and schedules.
• Establishes and recommends changes to policies which affect subordinate organization(s).
• Develops technical solutions to complex problems which require the regular use of ingenuity and creativity.
• Work is performed without appreciable direction. Exercises considerable latitude in determining technical objectives of the assignment. Completed work is reviewed from a relatively long-term perspective for desired results.
• Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
• Guides the successful completion of major programs and projects.
• Represents the organization as a prime technical contact on contracts and projects.
• Interacts with senior management and external personnel on significant technical matters often requiring coordination between organizations.

Required Education, Experience, and Clearance:

• Bachelor’s and 10 years or more experience OR Master’s and 8 years or more experience
• Ability to obtain a VA Position of Public Trust – Medium Background Investigation (MBI)
• Solution Development
• Experience with Salesforce CRM (SAAS)
• API Interface experience
• Commercial off the Shelf (COTS) application experience
• Experience conducting in-depth triage, troubleshooting, and forensics across all facets of the cloud stack