Location:

Flexible/Remote

Job Type:

Full-Time

A Cognitus Client Partner (CP) is responsible for managing on-going customer relationships with Cognitus customers and focuses on expanding Cognitus software and professional services revenue with customers. The CP works with the Cognitus Sales Account Executive to manage the relationship with Cognitus clients, ensuring that their needs are met and that they derive maximum value from Cognitus products and services.

Key duties and responsibilities of a Cognitus Client Partner may include:

1. Relationship Management: Building and maintaining strong, long-term relationships with clients, understanding their business needs, and acting as their advocate within the Cognitus organization.

2. Solution Delivery: Collaborating with Cognitus consultants and technical teams to ensure the successful implementation and delivery of Cognitus solutions that align with client objectives.

3. Managing the Services Change Order process to manage scope changes and adjustments to impacted projects and contracts.

4. Customer Success: Monitoring client satisfaction and success metrics, identifying opportunities for improvement, and proactively addressing any issues or concerns to ensure a positive customer experience.

5. Strategic Planning: Working closely with clients to understand their business strategies and objectives, and providing strategic guidance on how Cognitus solutions can support their goals and drive business value.

6. Sales Support: Supporting the sales team in identifying new opportunities within existing client accounts, preparing proposals and presentations, and participating in client meetings and discussions.

7. Product Knowledge: Staying up to date on the latest Cognitus products, services, and industry trends, and effectively communicating the value proposition of Cognitus solutions to clients.

8. Cross-functional Collaboration: Collaborating with various internal teams, including sales, consulting, support, and product development, to ensure alignment and coordination in serving the needs of clients.

Overall, the Cognitus Client Partner plays a crucial role in fostering strong relationships with clients, driving customer success, and contributing to the growth and profitability of both the client's business and Cognitus.

The successful candidate will have 7-10 years’ experience managing the delivery of complex software implementations, ideally within the Regulated Industries space. The candidate should have a proven track record of expanding revenue growth with customers and building long-term positive customer relationships.

Why Join Cognitus?

• Opportunity to work with a global leader in SAP solutions.
• Engage in challenging and groundbreaking projects.
• Collaborate with a team of experts who are leaders in the field.
• Competitive compensation package, including comprehensive benefits.
• Flexible working arrangements to support work-life balance.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per Cognitus policy, we do not accept unsolicited resumes from third-party recruiters. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Cognitus will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity.

Cognitus Consulting LLC. & Cognitus Digital LLC (the “Company”) is an equal opportunity employer and makes employment decisions based on merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.