Job Title - Major Incident Manager

Location - 3 days a week at Hartford, CT

Job Summary

We are looking for a major incident manager who can able to handle sev1 sev2 incidents and Change manager.

Responsibilities

Works to ensure all requests are documented and processed.

Provides oversight and guidance in operation and use of ITS Service Management System for tracking and reporting on requests and reported incidents.

should have Major incident management experience.

Handling major incident calls sev1 sev2 Mandatory.

Should have incident management and problem management skills.

Should have strong change management experience include emergency and normal changes

Change management lifecycle management

Provides coordination and leadership to Support Engineers and Service Analysts.

Day to day tactical operational decision making for support operations.

Coordinates customer escalations and or team support escalations.

Executive support with the support and guidance of the IT Manager Director and CIO.

Team performance metrics management and reporting.

Assistance with IT Major Incident Management outside business hours as needed.

Regularly review support tickets to identify positive and negative trends in support and implement corrective actions if needed

Certifications Required

ITIL

#LIPT1

Salary and Other Compensation: Applications will be accepted until Oct 3rd 2024. The annual salary for this position is between $116,000 - $133,00depending on experience and other qualifications of the successful candidate.This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant’s applicable plans.Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock Purchase PlanDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.