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This on-site position is open to any qualified applicant in the United States.
This position is on-site in Mesa, AZ and a qualified candidate must be local to the area.
About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.
Location: Mesa, AZ
Experience
Experience in 24x7 operations (Candidates earlier worked in International Contact/Call Centers in a voice support process is preferred/must).
Desired Skills
· Work experience in supporting service desk or support center for manufacturing plant IT users and corporate support
· Good communication skills and customer management experience
· Good Analytical & Coordination skills
· Excellent Customer Service skills
· Good understanding of Computers and technical Troubleshooting skills
· Good interpersonal skills
· Excellent Soft skills for handling Voice, Email & Chat transactions
· Strong multitasking skills handling voice calls and document records at the same time
· Collaborate with Team Leads in terms of Service Outages
· Good experience working with Computer hardware
· Excellent knowledge on Windows Operating system
· Good understanding of Microsoft Office suite
· Critical Situation management
· Understanding of Total Case Ownership
Technical Skills
· Preferable experience in managing a team that supports IT hardware, IT Equipment Refresh, new application rollout
· support, printers, scanners, Displays, plant level software support etc.,
· Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)
· Troubleshooting skills on network connectivity, dial up and wireless systems
· Knowledge on active directory, domain controllers etc.
· Exposure to password reset tools
· Troubleshooting experience using remote control tools
· Trouble shooting skills and experience in handling Exchange(Outlook)/Lotus Notes environment
· Understanding of Desktop and Mobile Applications
· Understanding of Computer Networking and Internet
· Configuring Small Office and Home Office networks
· Knowledge/exposure on ticketing tools like ServiceNow, Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1,
· Dame Ware, Net meeting, Microsoft Share point etc
· Good communication skills and customer management experience
· Work experience with Global clients
· Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
· Willing to work in 24x7 environment
· Understanding Contact/call center metrics
Salary and Other Compensation
Applications will be accepted until 05/28/2024.
The annual salary for this position is between $32,000 to $52,000 depending on the experience and other qualifications
of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on
performance and is subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Full Time
Business Services
$49k-61k (estimate)
05/22/2024
06/04/2024
cognizant.com
PITTSBURGH, PA
>50,000
1998
$10B - $50B
Business Services
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
The job skills required for Service Desk Technician include Troubleshooting, Customer Service, IT Support, Service Desk, Active Directory, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.
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