468 Customer Success Manager Jobs in New York, NY
Cohere is Hiring a Customer Success Manager Near New York, NY
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers.
Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.
Join us on our mission and shape the future!
Why this role?Cohere’s Customer Success team ensures our customers have the best experience both onboarding and using our platform. The team is quickly scaling and we are seeking a Customer Success Manager.
In this individual contributor role , the Customer Success Manager will enhance the utilization of Cohere's technology and maximize the value it brings to the customer. You will be the main point of contact, understanding the requirements of our clients and partners and ensuring an outstanding experience.
As a Customer Success Manager, you will:
- Be an expert in Cohere's product suite
- Act as the voice of the customer. Identify insights & communicate them to our Product, Sales and Engineering teams
- - Unblock paths to deployment: partner with internal teams and customers to remove blockers and speed up time to deployment and value.
- Gain a deep understanding of the customers' needs and guide them strategically towards solutions
- Own the end-to-end renewal process (forecasting, reporting, mitigating churn & lead renewals) - conduct QBR’s, identify expansion opportunities, manage contract negotiations & coordinate with product teams
- Build a trusted advisor relationship with customers
- 5 years of experience in Customer Success working with a technical enterprise product/solution
- A natural passion and interest in the AI industry (LLMs in particular)
- Crisp communication skills. You listen well (you put yourself in the users shoes). You have experience articulating technical terms to non-technical audiences
- A collaborative mindset & experience working cross-functionally with multiple teams and stakeholders.
- A strong understanding or a background in LLMs, AI or Machine Learning
- The ability to do whatever it takes to solve a problem. The ability to pivot with speed. Resourcefulness and willingness to explore multiple solutions
- A solutions engineering skillset (ie. some knowledge of APIs/Python/model serving is nice to have
We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants of all kinds and are committed to providing an equal opportunity process. Cohere provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
Our Perks: 🤝 An open and inclusive culture and work environment
🧑💻 Work closely with a team on the cutting edge of AI research
🍽 Weekly lunch stipend, in-office lunches & snacks
🦷 Full health and dental benefits, including a separate budget to take care of your mental health
🐣 100% Parental Leave top-up for 6 months for employees based in Canada, the US, and the UK
🎨 Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
🏙 Remote-flexible, offices in Toronto, New York, San Francisco and London and co-working stipend
✈️ 6 weeks of vacation
Note: This post is co-authored by both Cohere humans and Cohere technology.
Job Summary
Contractor
$123k-172k (estimate)
06/22/2024
07/20/2024
cohere.so
New York, NY
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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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