Description

Department : Campus Security - JM

Campus Security - JM

Pay Rate Type : Hourly

Hourly

Employee Type : Job Summary :

Job Summary :

The reserve security dispatcher provides services to students, faculty, staff, and visitors, including answering calls, relaying information, and coordinating departmental communications.

The position requires exceptional customer service skills and the ability to work effectively as a member of the Office of Security staff and as a member of a diverse community.

Must be available nights and weekends. Colby College is committed to a diverse and inclusive work environment where every member of the community feels a sense of respect and belonging.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :

Answer telephones and in person requests for security related services

Communicate with security officers on requests for assistance

Direct incoming calls to proper destinations and take messages when needed

Monitor closed circuit security cameras, as well as security, environmental, and fire alarm systems

Relay any necessary information in a timely manner while coordinating security department communications

Perform required data entry, word processing, and record keeping

Provide exemplary customer service skills both over the phone and in person and ensure positive interactions with the Colby community at large

Perform additional duties as assigned; duties, responsibilities, and activities may change at any time with or without notice

QUALIFICATIONS :

High school diploma or equivalent required; professional coursework or post-secondary education are a plus

Campus security experience preferred

Must present a neat, clean, and professional image

Ability to be reliable, responsible, and dependable, and fulfill obligations

Well-developed public relations skills; be able to perform duties in a flexible, non-confrontational environment; work with members of a diverse community;

and utilize diplomacy and tact in dealing with sensitive situations

Computer proficiency, experience with data entry and word processing, specifically with Google Drive, Microsoft Word and Excel

Familiarity with access control and records management systems desirable

Excellent written and verbal communication skills

Ability to use a two-way radio and base station

Proven ability to utilize discretion and maintain confidentiality

Clerical skills, including typing and filing

Ability to remain calm in emergency situations

Valid driver’s license required and must meet the College’s Fleet Safety Policy requirements

Ability to make an impact through work as a member of a team and diverse community

KEY RELATIONSHIPS :

This position has significant interactions with students, faculty, staff, and visitors to campus.

WORKING CONDITIONS / PHYSICAL REQUIREMENTS :

General open office and campus environment. Position involves long periods of sitting. Occasional walking, standing, bending, twisting, and lifting is required.

CCTV monitoring and computer usage involving repetitive hand / wrist motion is also necessary.

CONDITIONS OF EMPLOYMENT :

Successful and satisfactory completion of a background check (including a criminal records check).

Last updated : 2024-06-22