Job Summary: Crew members are responsible for serving the customer and ensuring that the

customer gets “The Ultimate Ice Cream Experience” by being friendly, fast and efficient. Crew

members are responsible for maintaining a neat and appealing store by daily cleaning of all areas,

including the bathrooms, service area, lobby, and kitchen. Crew members are responsible for

keeping the working area immaculate and appealing by restocking items, handling food in a safe

manner, and following all required procedures and practices.

Job Responsibilities:

1. Accurately handling cash, including making change, tracking coupons, and discounts. Knowing

and understanding how to operate the POS system (cash register).

2. Maintaining a clean store environment. This includes; cleaning equipment, floors, food service

area, and bathrooms, patio, and store exterior; removing trash; mopping, washing dishes; cleaning

floor drains. Some or all these tasks will require bending, stooping, climbing, pushing, pulling, and

using ladders. Correctly using all checklists.

3. Providing great customer service. This includes fast, friendly service; welcome customers

within 3 seconds of entering store; keeping the service area stocked and neat; knowing the

ingredients in all of the Cold Stone Signature Creations, and singing. Be the best…be #1!

4. Practicing food safety procedures daily. Correctly use all checklists. Conform to uniform and

personal hygiene directives to ensure the serving of safe food to our customers.

5. Conducting inventories and preparing stock. This requires working in the walk in freezer (-10

degrees Fahrenheit), and refrigerator (35-38 degrees Fahrenheit). Correctly using all checklists and

math skills.

6. Scooping correct amount of ice cream. Preparing the customer’s order using correct amount of

mix-ins. Properly ringing customers in the POS system, ensuring that items are not under-rung or

over-rung.

7. Preparing products on the co-brand “Rocky Mountain Chocolate Factory” that we have in-

house. Maintaining a neat display of caramel apples, chocolates, and retail items. Properly

packaging chocolates and cutting/packing caramel apples. Properly ringing Rocky Mountain

products in the POS system.

8. Following any ad-hoc directives and other duties as assigned by supervisor.

Performance Standards:

1. Complete all computer-based training modules during new hire training program.

2. Read, understand, and sign all onboarding documents and tax forms by the 2nd day of

training.

3. Consistently achieve sales goals and other measured metrics (i.e. Mix-in %, Waffle %,

Signature Creations, Love-it and Gotta-Have-It sales, etc). These goals are set by shift leaders and

managers.

4. Pass all training tests with a 90% score or better.

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: No less than 30 per week

Shift:

• 10 hour shift
• Day shift
• Evening shift
• Night shift

Education:

• Associate (Required)

Ability to Relocate:

• Holbrook, MA 02343: Relocate before starting work (Required)

Work Location: In person