Job Title : Specialist, Customer Experience

Reports To : Manager, Customer Experience

FLSA Status (Exempt / Non-Exempt) : Non-Exempt

FLSA Status (Exempt / Non-Exe

Position Summary :

Support sales team through varies order processing procedures to provide the highest level of customer satisfaction.

Key Responsibilities :

• Process in-coming customer calls requiring orders, product availability, order status, etc.
• Process all incoming sales orders including phone, web, email, EDI into ROI.
• Generate quotes on stock products.
• Complete all required shipping documentation for proper delivery of foreign orders.
• Perform invoicing as required including adding freight charges and billing customers.
• Process all credit card orders.
• Provide administrative support for Sales Support, Sales, etc.
• Adhere to all ISO 9001 policies and procedures that govern our business.
• Performs other duties as assigned.

Education :

High School Diploma, GED, or equivalent experience

Experience :

0-1 years’ prior relevant experience

Minimum Requirements / Qualifications :

• Ability to interact with customers in a professional manner
• Basic computer skills including Microsoft Office
• Excellent communications and customer service skills
• Good organizational and team related skills
• Thrives in a fast-paced, collaborative environment, efficiently works under pressure, within deadlines or other time essential constraints
• Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization
• Strong work ethic and an ability to excel within a rapidly changing and growing organization

This position has not been approved for Relocation Assistance.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job.

They are not an exhaustive list of all of the duties and responsibilities associated with it.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

Last updated : 2024-07-02