64 Customer Service Representative Jobs in Annapolis, MD
Collabera is Hiring a Customer Service Representative Near Annapolis, MD
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Contract: Annapolis , Maryland, US
Salary: $24.00 Per Hour
Job Code: 349792
End Date: 2024-06-23
Days Left: 20 hours left
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Primary Responsibilities:
- Handle incoming calls and ascertain if the call is of a customer service or technical nature.
- Open call and trouble tickets in our ticketing system database for all incoming inquiries.
- Process and/or forward technical problems to field technicians or on-call engineers as appropriate for resolution.
- Track open trouble tickets to resolution.
- Interface with Operations Center personnel, customers technicians and management.
- Troubleshoot/configure airport devices used for the management of air passenger baggage.
- Provide excellent customer service and support for all customer contacts.
- Demonstrate strong customer service and communications skills - both written and verbal good computer skills, good problem-solving skills, good multi-tasking skills and ability to work independently.
- Demonstrate basic understanding of digital communications and network environment.
- Demonstrate excellent customer service skills, outstanding phone skills, good typing skills.
- Demonstrate strong analytical and effective problem-solving skills.
- Be able to work in a 24x7 operations environment and willing to work a rotating shift schedule.
- Help Desk
- IT Technician
- Customer support
- IT
- Recruiter
- Phone
- Divyani Balone
- divyani.balone@collabera.com
Job Summary
Full Time
$42k-53k (estimate)
06/23/2024
07/11/2024
collabera.com
REDMOND, WA
3,000 - 7,500
2005
ADITI OGALE
$500M - $1B
IT Outsourcing & Consulting
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About Collabera
We are engineering technology & talent. At Collabera, we built our business and our reputation by servicing the engineering solutions and talent development needs of our clients. That experience helped make us who we are todaypartners with the worlds most forward-thinking organizations, designing, building, operating and automating the technology that powers their businesses. Every solution we provide is delivered with speed, scale, quality, and flexibility, and powered by our AI-driven, Cloud-based technology and talent platforms. And, while weve expanded our offerings to meet the evolving ne...eds of our software engineering clients, we havent forgotten where we came fromwere still committed to building the tech workforce of the present and the future through our best-in-class training and enablement services. In other words, were driven by tech and backed by talent. Its that human-centric approach that makes us unique. And it reminds us that relationships are always the most important things we build. So, whether you need innovative technology talent solutions, or youre looking for opportunities to work with todays most tech-forward organizations, partner with usand let us help your business or your career get to the next level.
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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
