362 Customer Service Specialist Jobs in San Antonio, TX
Collabera is Hiring a Customer Service Specialist Near San Antonio, TX
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Contract: San Antonio, Texas, US
Salary: $19.00 Per Hour
Job Code: 353194
End Date: 2024-09-26
Days Left: 16 days, 3 hours left
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Job Description:
Roles and Responsibilities for the Customer Service Associate role:
- Contribute to the resolution of sensitive customer inquiries and complaints telephonically.
- Partner with management and other internal partners to resolve issues/complaints.
- Determine the appropriate course of action and document all phone interactions as well as the outcome of the resolution in the system of record.
- Provide support to internal and external customers in account management, operations, documentation, and technical support.
- Review basic or tactical customer issues regarding products and services, billing, account questions, or account transactions with a narrower impact.
- Receive direction from managers and exercise judgment within defined parameters while developing an understanding of the related policies, procedures, or compliance requirements.
- Act as a primary support person for the customer and internal partners supporting customer services.
- Provide information to managers as well as internal and external customers to resolve customer issues.
- 2 years of customer service experience with strong verbal and written communication skills.
- Bilingual in Spanish is mandatory .
- Knowledge and understanding of the financial services industry: compliance, regulatory, fraud, customer de-escalation, or legal operations.
- Experience resolving and working through escalated and complex customer issues.
- Experience interacting positively with difficult or irate customers.
- Strong research, remediation, and documentation skills .
- Spanish
- Customer Service
- call center
- contact center
- inbound
- outbound
- Bilingual
- csr
- calls
- banking
- financial
- Recruiter
- Phone
- Prateek Mathur
- prateek.mathur@collabera.com
- 9733816589
Job Summary
Full Time
$48k-60k (estimate)
09/09/2024
09/27/2024
collabera.com
REDMOND, WA
3,000 - 7,500
2005
ADITI OGALE
$500M - $1B
IT Outsourcing & Consulting
Related Companies
About Collabera
We are engineering technology & talent. At Collabera, we built our business and our reputation by servicing the engineering solutions and talent development needs of our clients. That experience helped make us who we are todaypartners with the worlds most forward-thinking organizations, designing, building, operating and automating the technology that powers their businesses. Every solution we provide is delivered with speed, scale, quality, and flexibility, and powered by our AI-driven, Cloud-based technology and talent platforms. And, while weve expanded our offerings to meet the evolving ne...eds of our software engineering clients, we havent forgotten where we came fromwere still committed to building the tech workforce of the present and the future through our best-in-class training and enablement services. In other words, were driven by tech and backed by talent. Its that human-centric approach that makes us unique. And it reminds us that relationships are always the most important things we build. So, whether you need innovative technology talent solutions, or youre looking for opportunities to work with todays most tech-forward organizations, partner with usand let us help your business or your career get to the next level.
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The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
01/30/2022: Rockford, IL
They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
02/28/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Service Specialist.
