42 Tech Support Engineer/ Desktop Support Engineer Jobs in Seattle, WA
Collabera is Hiring a Tech Support Engineer/ Desktop Support Engineer Near Seattle, WA
- Home
- Search Jobs
- Job Description
Contract: Seattle, Washington, US
Salary: $25.00 Per Hour
Job Code: 353185
End Date: 2024-09-25
Days Left: 15 days, 3 hours left
Apply
Job Title: Support Engineer I (IT Support/Desktop Support/Help Desk Support/Client Support/Application Support/Hardware Support)
Job Location: Seattle, WA 98121 (Hybrid- 3 day's in office)
Job Duration: 4 Months Contract
Pay Rate: $24.83/hr to $25.83/hr
Job Description:
- This position is responsible for the installation, maintenance and troubleshooting of desktop computers, peripherals, software and related systems. Responsibilities include the timely resolution of issues affecting hardware, software and user permissions, as well as routine hardware maintenance.
- Detailed knowledge of basic computer concepts, PC hardware and software troubleshooting, and workstation (desktop/laptop) hardware.
- Experience supporting Windows XP/7 and Server operating systems in a managed desktop environment.
- Experience supporting Macintosh OS X (10.4 & upwards) desirable.
- Basic working knowledge of Linux/UNIX systems (Red Hat preferable) at a user level.
- Solid knowledge of networks including Ethernet, TCP/IP, and Windows Server networking.
- Self-motivated with the ability to work independently with minimal supervision.
- Ability to maintain Customer Focus, stay motivated and be proactive.
- Insist on the highest standards from self and others.
- Good verbal and written communication skills.
- Good attention to detail and organizational skills.
- MS MCSA/MCSE desirable.
- Additional vendor administrator level certifications preferred, especially Apple ACMT/ACSP and Cisco CCNA.
- BS Degree in computer science or combination of education and relevant experience.
- 2 years relevant work experience.
- Client project audio is an overall fun space to be at.
- Overall audio experience for Client project: talking, listening to music, listening to radio, potentially watching live sports all with Client project or watching the news.
- Anything that has a playback request is under their charter role.
- Client project is going through innovation - the role itself is created to improve the accuracy and quality of the experience of the product they are offering.
- Would be owning the mechanism to define triaging mechanism for root cause failure and troubleshooting the system.
- More of a triaging mechanism.
- Support all features including play, recommendations.
- Work closely with scientist engineers and product to systematically root cause wire deviation.
- Will work more on triaging to the right team, identify the right root cause pattern and upstream the system.
- Client project is going through innovations and taking on new responsibilities
- The largest problem space is to improve the quality of the experience.
- The quality of the experience is currently going through current model, new experience does not have ground truth data.
- Support engineer will be needed to find root cause and troubleshoot in the system.
- Support engineer might/might not report to HM
- Will be working closely with engineer and product for each feature.
- Looking into the model failure and troubleshoot together
- Decide on triage mechanism.
- Who they will be reporting to will be decided at a later date.
- VERY close interaction with stakeholders, product scientists and engineering
- Need to have autonomy
- Working with Client project
- Strong understanding of the English language. [Must Have]
- Familiarity with what an API is in general (people should not be scared of it), and common-sense logic skills. [Must Have]
- Ability to understand how different high level system blocks work in tandem. Audio will provide this training/onboarding for it.
- Need someone flexible, able to deal with ambiguity and be a team player.
- Need to have care in their current roles
- 2 years of relevant work experience
- BS Degree in computer science or a combination of education and relevant experience.
- 2 years relevant work experience
- Technical Support Engineer
- IT Support Engineer
- Desktop Support Engineer
- Help Desk Support Specialist
- System Support Engineer
- End User Support Engineer
- Support Analyst
- Field Support Engineer
- Service Desk Engineer
- PC Support Specialist
- IT Support Technician
- Technical Support Specialist
- Desktop Support Technician
- User Support Engineer
- Client Support Engineer
- Application Support Engineer
- IT Help Desk Engineer
- Hardware Support Engineer
- Support Technician
- Tier 1 Support Engineer
- Recruiter
- Phone
- Prince Singh
- prince.singh@collabera.com
Job Summary
Full Time
$76k-95k (estimate)
09/14/2024
09/27/2024
collabera.com
REDMOND, WA
3,000 - 7,500
2005
ADITI OGALE
$500M - $1B
IT Outsourcing & Consulting
Related Companies
About Collabera
We are engineering technology & talent. At Collabera, we built our business and our reputation by servicing the engineering solutions and talent development needs of our clients. That experience helped make us who we are todaypartners with the worlds most forward-thinking organizations, designing, building, operating and automating the technology that powers their businesses. Every solution we provide is delivered with speed, scale, quality, and flexibility, and powered by our AI-driven, Cloud-based technology and talent platforms. And, while weve expanded our offerings to meet the evolving ne...eds of our software engineering clients, we havent forgotten where we came fromwere still committed to building the tech workforce of the present and the future through our best-in-class training and enablement services. In other words, were driven by tech and backed by talent. Its that human-centric approach that makes us unique. And it reminds us that relationships are always the most important things we build. So, whether you need innovative technology talent solutions, or youre looking for opportunities to work with todays most tech-forward organizations, partner with usand let us help your business or your career get to the next level.
More
Show less
