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Tehnical Support Representative
Collabera San Diego, CA
$66k-87k (estimate)
Full Time | IT Outsourcing & Consulting 2 Months Ago
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Collabera is Hiring a Tehnical Support Representative Near San Diego, CA

Job Details

Pay range : $25 to $29

  • The role involves providing best-in-class support for the platform to ensure a positive customer experience.
  • Log cases on the IT Service Desk and maintain details of software/hardware problems detected.
  • Provide initial triage technical support by answering customer inquiries, solving problems, and providing product information via case, phone, or e-mail.
  • Represent peers in Global Forums in Transfer of Information (TOI) and other training sessions.
  • Perform initial triage of customer cases with documented solutions and/or workarounds.
  • Escalate to internal or external support resources and Subject Matter Experts when necessary.
  • Support users in the use of platform by providing necessary advice and/or walk-through.
  • Identify self-service documentation gaps.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$66k-87k (estimate)

POST DATE

04/26/2024

EXPIRATION DATE

05/15/2024

WEBSITE

collabera.com

HEADQUARTERS

REDMOND, WA

SIZE

3,000 - 7,500

FOUNDED

2005

CEO

ADITI OGALE

REVENUE

$500M - $1B

INDUSTRY

IT Outsourcing & Consulting

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About Collabera

We are engineering technology & talent. At Collabera, we built our business and our reputation by servicing the engineering solutions and talent development needs of our clients. That experience helped make us who we are todaypartners with the worlds most forward-thinking organizations, designing, building, operating and automating the technology that powers their businesses. Every solution we provide is delivered with speed, scale, quality, and flexibility, and powered by our AI-driven, Cloud-based technology and talent platforms. And, while weve expanded our offerings to meet the evolving ne...eds of our software engineering clients, we havent forgotten where we came fromwere still committed to building the tech workforce of the present and the future through our best-in-class training and enablement services. In other words, were driven by tech and backed by talent. Its that human-centric approach that makes us unique. And it reminds us that relationships are always the most important things we build. So, whether you need innovative technology talent solutions, or youre looking for opportunities to work with todays most tech-forward organizations, partner with usand let us help your business or your career get to the next level. More
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