TITLE: Cust Svc Rep

LOCATION: Washington DC / Onsite

MINIMUM EDUCATION: Bachelor s degree in IT, related field, or equivalent experience.

REQUIRED EXPERIENCE: 3 years

INTERVIEWS: Webcam Only

Complete Description:

The client is looking for a Customer Service Representative.

Responsibilities:

• Provide assistance and information to taxpayers on all business, income, and real property taxes and related fees;
• Answer inquiries to basic business registration, income, and real property via telephone and written correspondence;
• Research, establish, and update all business tax accounts via an online system;
• Review and adjust business registration, real property, and income tax accounts that require correction and/or refunds;
• Receive and control business and income undeliverable refund checks;
• Receive and process requests for waivers of penalties and interest on select accounts;
• Input and update existing database accurately;
• Determine and register applicable tax liabilities for all taxes and fees administered by OTR;
• Receive and respond to general correspondence pertaining to business, income, real property, and other related taxes and fees;
• Research and prepare a response for management signature;
• Track and maintain data necessary for production reports, and
• Input and update existing database accurately.

Skills:

• Customer Service Experience. Required 2 Years
• Knowledge of Income and Property Tax. Required 2 Years
• Data Entry Experience. Required 2 Years
• Experience creating and managing database. Required 2 Years
• Banking Experience. Required 2 Years