Collective Influence offers an exciting opportunity to be part of an amazing transformation journey. As the parent company of the largest business tour, industry leaders in networking, small business development, tax-free retirement education, and non-profit charitable giving, we're on a mission to redefine how businesses view success. We're breaking free from old norms to create a world where financial freedom is not just a dream but a reality for all. 

Collective Influence is excited to expand our support team by adding a new Customer Service Representative (CSR) to our team! Our CSR’s are pivotal to ensuring customer satisfaction by addressing inquiries, resolving issues, and providing exceptional support. This position requires effective communication skills, a customer-focused mindset, and the ability to navigate various customer interactions with a high-level of professionalism.

Do you have the qualifications and experience? Do you share our passion and vision? Then apply! We would love to receive your resume to join our dynamic team and be a driving force in reshaping the future of financial and business education.

Key Responsibilities:

• Engage with customers via phone, email, and chat to address all support needs
• Quickly and effectively resolve client concerns, ensuring a positive experience
• Assist customers with purchase, tracking, event details, and other support needs
• Maintain a high level of communication and professionalism
• Maintain an organized event calendar, CRM, and other customer data folders
• Collaborate with other team members and departments to ensure customer satisfaction
• Other support related responsibilities directly associated with this role

Qualifications:

• Highschool diploma or equivalent, additional education or certifications a plus
• Proven customer service or related experience
• Strong communication and interpersonal skills
• Proficient in computer and CRM technology
• Ability to stay positive and in-control during challenging situations
• Detail-oriented with a strong attention to detail
• Strong problem solving skills to be quick, effective, and decisive

Compensation:

• Salary: $40,000 - $45,000
• Benefits:
• Healthcare, vision, and dental insurance w/ company contributions
• Long-term disability insurance covered by the company
• PTO and paid holidays
• Employee Assistance Program through ADP
• Location: Ponte Vedra, FL 32081
• Status: Full-time
• Schedule: M-F, 9-5