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Collective Influence offers an exciting opportunity to be part of an amazing transformation journey. As the parent company of the largest business tour, industry leaders in networking, small business development, tax-free retirement education, and non-profit charitable giving, we're on a mission to redefine how businesses view success.
We're breaking free from old norms to create a world where financial freedom is not just a dream but a reality for all.
Collective Influence is excited to expand our support team by adding a new Customer Service Representative (CSR) to our team! Our CSR’s are pivotal to ensuring customer satisfaction by addressing inquiries, resolving issues, and providing exceptional support.
This position requires effective communication skills, a customer-focused mindset, and the ability to navigate various customer interactions with a high-level of professionalism.
Do you have the qualifications and experience? Do you share our passion and vision? Then apply! We would love to receive your resume to join our dynamic team and be a driving force in reshaping the future of financial and business education.
Key Responsibilities :
Engage with customers via phone, email, and chat to address all support needs
Quickly and effectively resolve client concerns, ensuring a positive experience
Assist customers with purchase, tracking, event details, and other support needs
Maintain a high level of communication and professionalism
Maintain an organized event calendar, CRM, and other customer data folders
Collaborate with other team members and departments to ensure customer satisfaction
Other support related responsibilities directly associated with this role
Qualifications :
Highschool diploma or equivalent, additional education or certifications a plus
Proven customer service or related experience
Proficient in computer and CRM technology
Ability to stay positive and in-control during challenging situations
Detail-oriented with a strong attention to detail
Strong problem solving skills to be quick, effective, and decisive
Compensation :
Salary : $40,000 - $45,000
Benefits :
Healthcare, vision, and dental insurance w / company contributions
Long-term disability insurance covered by the company
PTO and paid holidays
Employee Assistance Program through ADP
Location : Ponte Vedra, FL 32081
Status : Full-time
Schedule : M-F, 9-5
Last updated : 2024-06-25
Full Time
$36k-46k (estimate)
06/27/2024
06/28/2024
The job skills required for Customer service representative include Customer Service, Problem Solving, CSR, Customer Satisfaction, Attention to Detail, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.