(This is a remote position with preference given to candidates residing in the continental United States.)

Who we are:

CollegeVine is an AI company with a mission to bring lifelong guidance to the next generation. Facilitated by Sage, CollegeVineʼs AI advisor, the platform guides millions of students with personalized advice and actionable insights and empowers students to navigate their admissions journey proactively. Meanwhile, we are also transforming recruitment at colleges, universities, and other institutions. By leveraging advanced AI agents, proprietary data, and an extensive network of millions of high school students, CollegeVine enables these institutions to hyper-personalize their recruitment activities at scale and across multiple modalities.

About the role:

As a Partnership Manager at CollegeVine, you will play a crucial role in changing how colleges recruit students. You’ll assist hundreds of higher education institutions globally in representing their brand and increasing their enrollment. In this role, you'll help our partners understand and maximize the potential of our AI recruiting products. Your support will ensure that partners seamlessly integrate our technology, fully utilize its capabilities, and feel supported throughout their journey.

Responsibilities:

1. Customer Onboarding: You’ll be the welcoming committee for our clients, guiding new them through the onboarding process and making sure they start using our products smoothly. You’ll earn their trust through your integrity and competence, ensuring a positive first impression.
2. Customer Activation: You’ll make sure new customers efficiently meet baseline activation criteria for our products. You’ll make the deployment of AI collaborative and fun, turning what could be a daunting task into an enjoyable experience.
3. Client Engagement: You’ll keep our partners excited and engaged. Your job is to ensure they’re using our products regularly and effectively, and that they feel heard and valued. Lead our partners through any challenges optimistically, ensuring they always see the potential benefits ahead.
4. Progress Tracking: You’ll be the record-keeper for partner interactions, meticulously tracking partner progress and making sure all the info is accurate and up-to-date.
5. Support Process Oversight: You’ll oversee the entire customer support process, ensuring all customer issues are tracked, managed, and resolved promptly.
6. Partner Interaction: You’ll build strong, positive relationships with our partners, making them feel valued and understood.
7. Brand Stewardship: You’ll represent the CollegeVine brand with energy and professionalism, embodying our values in every interaction and ensuring our partners see us as a modern, high-energy, and trustworthy partner.

Requirements:

• A 4 year degree
• Proven experience in partnership management or customer success, preferably in a technology or AI-driven environment.
• Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders at all levels.
• Strong analytical skills with attention to detail.

Preferred qualifications:

• Proficiency in using CRM and project management tools.
• Experience in the field of higher education.
• Familiarity with AI and machine learning concepts.
• Experience in conducting training sessions and webinars.
• Ability to work in a fast-paced and dynamic environment.

Why you'll love working at CollegeVine

• Enjoy actually meaningful work: Spare yourself the dread of having to do mental gymnastics about your company's mission by working on something that's high impact and clearly beneficial for society.
• Iterate quickly and see the impact of your decisions and hard work: You'll find that the teammates who you serve are not only appreciative, and also celebrate your ideas and innovations.
• Be part of a strong consumer brand: We've been closing the guidance gap in the United States since 2013 and have one of the most valuable brands in the space. Mention you work on CollegeVine to any college-bound family and see their faces light up.
• Experience remote work at its best: We claim to do remote right and can't wait to talk to you about it!

CollegeVine was originally founded in 2016 in Cambridge, MA and reaches over 20 million families annually in search of guidance. Our roots are in delivering near- peer mentorship at scale, which has since evolved to delivering lifelong guidance through AI and a vast professional network. We have raised over $66m in venture funding from dedicated investors such as Morningside Technology Ventures (Xiaomi, TikTok), the founding partner of 5Y Capital, Fidelity, University Ventures, and more. In 2020, after years of being a remote-friendly company, CollegeVine became a fully remote company centered on Eastern Time with a diverse cast of team members based predominantly in the United States, but also around the world.