2 Director, Customer Quality Jobs in Rapids, IA
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Director, Customer Quality
$148k-177k (estimate)
Full Time | Durable Manufacturing
2 Months Ago
Collins Aerospace is Hiring a Director, Customer Quality Near Rapids, IA
Date Posted:2024-07-15
Country:United States of America
Location:HIA32: Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA, 52498-0505 USA
Position Role Type:Remote
Collins Aerospace is looking for a talented Director of Customer Quality. As the Director of Customer Quality you will be supporting all programs within the Mission Systems Business Unit. The primary responsibilities include being the single point of contact for all quality-related issues within the portfolios, serving as the primary customer focal point for all clients in those portfolios, and coordinating with the Central Quality organization to support customer management at the Collins Aerospace level.
As the primary quality interface, you will engage with internal leadership and customer executives, ensuring effective communication and resolution of quality concerns. Leading a dedicated team across Mission Systems, you will work closely with the Product Quality organization to enhance performance and meet customer expectations. You will also prepare and present materials on behalf of Mission Systems to Collins Aerospace Enterprise Quality stake holders, demonstrating our commitment to excellence and continuous improvement. Additionally, you will facilitate the thorough vetting of all potential external quality escapes, maintaining our high standards and reliability.
What You Will Do:
#reempowerprogramThis role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.
Minimum Program Qualifications:
Quality:You could be a great fit for our Quality organization if:
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.
Apply now and be part of the team that’s redefining aerospace, every day.
The salary range for this role is 171,000 USD - 343,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Privacy Policy and Terms:Click on this link to read the Policy and Terms
Country:United States of America
Location:HIA32: Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA, 52498-0505 USA
Position Role Type:Remote
Collins Aerospace is looking for a talented Director of Customer Quality. As the Director of Customer Quality you will be supporting all programs within the Mission Systems Business Unit. The primary responsibilities include being the single point of contact for all quality-related issues within the portfolios, serving as the primary customer focal point for all clients in those portfolios, and coordinating with the Central Quality organization to support customer management at the Collins Aerospace level.
As the primary quality interface, you will engage with internal leadership and customer executives, ensuring effective communication and resolution of quality concerns. Leading a dedicated team across Mission Systems, you will work closely with the Product Quality organization to enhance performance and meet customer expectations. You will also prepare and present materials on behalf of Mission Systems to Collins Aerospace Enterprise Quality stake holders, demonstrating our commitment to excellence and continuous improvement. Additionally, you will facilitate the thorough vetting of all potential external quality escapes, maintaining our high standards and reliability.
What You Will Do:
- Meeting or exceeding all Operations and portfolio goals
- Developing and meeting budgets
- Developing and executing strategies to support achieving 100% key customers satisfied
- Developing Strategic and Annual operation plans
- Ensuring compliance to Corporate Policies and Procedures, QMS, regulatory and customer requirements
- Partnering with portfolios on strategies and improvement initiatives
- Creating and fostering a team oriented, accountable environment
- Travel to Collins Aerospace Quality Sites. Travel may be up to 5 days, 6 times per year.
- Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) unless prohibited by local laws/regulations and minimum 14 years prior relevant experience or an Advanced Degree in a related field and minimum 12 years of experience or in absence of a degree, 18 years of relevant experience
- U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62
- Candidate will need to possess substantial experience in customer engagement as well as a strong background in quality assurance
- Excellent Communication Skills and Executive Presence
- Possesses extensive familiarity with Collins Aerospace, particularly regarding customer interactions, programs, and quality standards.
- Exhibits a strong customer support mindset, ensuring client satisfaction and fostering positive relationships.
- Demonstrates superior communication and organizational skills, effectively managing tasks and facilitating clear, concise interactions.
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
- Tuition reimbursement program
- Student Loan Repayment Program
- Life insurance and disability coverage
- Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Ovia Health, fertility, and family planning
- Adoption Assistance
- Autism Benefit
- Employee Assistance Plan, including up to 10 free counseling sessions
- Healthy You Incentives, wellness rewards program
- Doctor on Demand, virtual doctor visits
- Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program
- And more!
#reempowerprogramThis role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.
Minimum Program Qualifications:
- Be on a career break of one or more year at time of application
- Have prior experience in functional area of interest
- Have interest in returning in either a full-time or part-time position
Quality:You could be a great fit for our Quality organization if:
- You take immense satisfaction and pride in the quality of your work.
- You’re the first to point out opportunities for continuous improvement (even outside of work…not at all to the annoyance of your friends and family).
- You understand the absolute importance of adhering to compliance…all while making your customers proud by achieving a zero-defect quality delivery plan.
- Please consider the following role type definitions as you apply for this role.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.
Apply now and be part of the team that’s redefining aerospace, every day.
The salary range for this role is 171,000 USD - 343,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Privacy Policy and Terms:Click on this link to read the Policy and Terms
Job Summary
JOB TYPE
Full Time
INDUSTRY
Durable Manufacturing
SALARY
$148k-177k (estimate)
POST DATE
07/28/2024
EXPIRATION DATE
09/23/2024
WEBSITE
collinsaerospace.com
HEADQUARTERS
TROY, OH
SIZE
15,000 - 50,000
FOUNDED
2012
TYPE
Private
CEO
JAMES BLACKBURN
REVENUE
$1B - $3B
INDUSTRY
Durable Manufacturing
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About Collins Aerospace
UTC Aerospace Systems is a supplier of technologically advanced aerospace and defense products.
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