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Collins Community Credit Union
Dubuque, IA | Full Time
$76k-102k (estimate)
3 Months Ago
Collins Community Credit Union
Dubuque, IA | Full Time
$76k-102k (estimate)
3 Months Ago
Member Relationship Specialist II
$76k-102k (estimate)
Full Time | Banking 3 Months Ago
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Collins Community Credit Union is Hiring a Member Relationship Specialist II Near Dubuque, IA

Collins Community Credit Union, a growing organization, is currently hiring for a Member Relationship Specialist II for our Dubuque branch. This person will be a competitive, independent, "doer" who can problem solve and get things done through people. In this role, you will promote and provide credit union products and services to new and existing members with referrals to appropriate departments when necessary. This position is responsible for processing member loan requests for consumer and home equity products, new account setup and account maintenance.
CCCU is excited to offer a Bilingual Pay Program for qualifying applicants.To be successful at Collins Community Credit Union you’ll need to have excellent communication skills, the ability to thrive in a fun, fast-faced workplace, the drive to succeed, and the motivation to launch yourself to the next level. If you have the will, the Credit Union wants to teach you the skill! We pride ourselves on being able to provide exceptional member service and being innovative in the process.
Qualified candidates should have strong written and verbal communication skills, be detail oriented and reliable, be able to multi-task, and have a positive attitude!
Must Be Available To Work During Business Hours
  • Monday - Thursday 8:30am - 5:15pm
  • Friday 8:30am- 5:45pm
  • Saturday (rotation) 8:30am - 12:30pm
Member Relationship Specialist II Expectations
  • Assist members, non-members, and potential members via face to face, email, and phone interactions.
  • Assist members with inquiries and process all account transaction requests within the Credit Unions procedures, policies, and guidelines.
  • Process member service requests for consumer products within the Credit Unions procedures, policies, and guidelines.
  • Process member loan requests for consumer and home equity products.
  • Meet or exceed established goals.
  • Support the branch in fostering a positive work environment.
  • Contribute to the daily branch operational tasks / duties assigned by the Branch Management team.
Collins Community CU is dedicated to teaching you skills to make you successful! We are focused on giving you a strong network of support, professional development, and career advancement opportunities, all of this we offer because we are dedicated to your success.
What You Receive From Employment With CCCUA Comprehensive Health, Wellness and 401k package. It’s our passion to empower people, and especially our employees, to add years to their lives and more life to their years. That means a healthy account balance and a healthy body to match. We live our Core Values with Purpose and believe putting our employees first will enable and embolden them to put our membership first.
What we offer you; Competitive Pay, Bonus, and Benefits Package; 401k Match, Tuition Reimbursement, Disability Insurance, Employee Discounts, Career Training & Development Opportunities
Collins Community Credit Union is an EEO Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for career opportunities with the Credit Union. We are an E-Verify Employer.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Banking

SALARY

$76k-102k (estimate)

POST DATE

03/21/2024

EXPIRATION DATE

09/15/2024

WEBSITE

collinscu.org

HEADQUARTERS

NORTH LIBERTY, IA

SIZE

200 - 500

FOUNDED

1940

CEO

JOHN HOLDEFEHR

REVENUE

$10M - $50M

INDUSTRY

Banking

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About Collins Community Credit Union

What started in 1940 by ten Collins Radio Employees has grown to be one of the largest credit unions in the state of Iowa with over $1 billion in assets, nearly 300 employees, and branches in Cedar Falls, Dubuque, Cedar Rapids, North Liberty, Iowa City, and Des Moines. At Collins, our vision is to ignite the financial futures of our employees, members, and the communities we serve. To bring our vision to life, we have cultural values and behaviors that define our purpose, inspire our success, and encourage us to connect on a human level. These values are people, wellness, growth, community, an...d fun. We celebrate the unique differences of our team, promote collaborative thinking, and foster community inside and outside of our organization. Collins Community Credit Union Core Values: Progressive: We value progressive ideas that help drive positive change and transform the financial industry. Inclusive: We know our differences are what make us unique. Thats why we strive to create an inclusive environment that makes employees and members feel safe and welcome. Advocacy: Were passionate about advocacy. Whether youre advocating for yourself, your member, or the movement, we encourage you to use your voice for good. Heart: Heart is at the core of everything we do. We value the passion, kindness, courage, and understanding our team brings to the organization each day. Our heart allows us to connect with our co-workers and membership on a human level. Advancement: We strive to advance our organization and work toward progress and growth to ensure were providing our employees and members with the best products, services, and experience. To learn more about Collins, and to view open positions, visit our website www.collinscu.org/careers. Federally insured by NCUA. Equal Housing Opportunity. Equal Opportunity Employer. 2017 Top Workplace. 2018 Top Workplace. More
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